Fuss free and painless. Very happy with product

i cancelled my order as they could not fulfil it in my timeframe even though i asked 3 times if they could before i purchased from them. Then they would not give me money back. DO NOT USE THIS COMPANY

Unfortunately on the day the paving slabs arrived the pallet fell from the delivery lorry and broke all but a few of the slabs and despite rearranging for a new pallet to be delivered (before the contractors had left site) the new pallet was not delivered as agreed and we had to pay for an additional days labour. I explained this to Paving Superstore MD Bruce Read, who, having looked into the circumstances offered me a refund covering the additional cost to me, as he could see the cost of the delay was not down to me. A really professional approach to the problem as many suppliers would have blamed the delivery company and claimed it was nothing to do with them etc but credit to Mr Read he took ownership of the problem and we resolved the situation. The paving slabs were great and the after service even better so would highly recommend.

Initially struggled to find the product I was looking for but with the assistance of the staff and the overall clear communication I was pleasantly surprised with the efficiency of the service. Definitely considering ordering from them again as the staff were attentive to my needs.

Had a great experience ordering with this company, they were so helpful over the phone and responded to any queries, despite the negative comments my order arrived quickly and was just as expected:)

Wow… I phoned up to place an order when I wasn’t entirely sure what I needed, and I was provided with so much advice and assistance from a lady from the sales team who listened to my needs and preferences and also stuck within my budget. Fantastic service, will definitely come here again if I need any more help with my garden!

If you are reading this review thinking about ordering from PavingSuperstore… PLEASE JUST DONT DO IT!!!! They are a small business that portray themselves to be a larger company. They don’t have much if any stock themselves, they take you’re money and then place an order for you direct with the manufacturer in most instances. I never got any tracking details or email purchase confirmations. Ridiculous long delays & you might as well flip a coin on wether you’ll even receive what you’ve purchased. Customer service have all the answers except the ones that are helpful to you. One Word - AVOID!!!! Update 19/12/22 Of course you’ll shy away from responding, just like you do regarding you’re obligations under the trading standards act. One item I received after one month, a second item never received at all and a third item arrived after six weeks that I refused to accept from the courier. Two PayPal disputes that Paving Superstore couldn’t even be bothered to acknowledge eventually closed in my favour. You can raise whatever you wish with Trustpilot, difference is I can provide proof of my hideous experience buying from yourselves.

Ordered online with 3-5 days delivery, over a week later after no updates I contact support. They said they will get back to me. No updates. I contact them again and say it will be most likely another week or into the next. I have builders scheduled that I have had to cancel. I figured a week gap from delivery would be enough leeway for goods to arrive before builders, I'm now out of pocket and pushed back to when builders can fit me in. Poor service, poor updates, poor delivery.

Terrible! Do not use! I placed an order on the 5th of august 2022 to which i was told over the phone it would be delivered on the friday the 12th. I rang on the 11th to check it would be delivered on the 12th to be told i should have never been told that and that she would check when it will be delivered and call me back.... she never called me back but i found this email instead... Good afternoon As per your below order acknowledgement the items are currently out of stock, they are due in the middle of next week. As long as they arrive we will try to get your order out to you the end of that week it could possibly be the beginning of the next. Many thanks Alison this would of meant the delivery would of been 19th _ 22nd . yet again no communication , but thought id give it a few days ,30th i have to make contact again to chase up on where the delivery is. I spoke with an amy on the phone who was helpful and got a delivery date on the friday the 2nd booked in and confirmed via email. yet again no delivery! Not only is the companies communication for deliveries shocking , i have been told several dates that have not been met , i have a very un happy customer that has a garden half done , it has had a massive affect on my dairy and messing alot of customers around and i then had to have to move things around again due to not knowing when these slabs are going to be delivered. I then contacted the director of the company to which he did respond after some time once , then did not reply to my following email or my chase up regarding compensation . This had now gone on for over 7 weeks and feel I have left enough time for him to respond. Not happy , will be warning people and customers of this company.

Ordered "in-stock" paving slabs on 15th August 2022 with an estimated / expected delivery time of "5-7 workings days". After placing four phone calls without receiving any information on delivery, but rather fobbed off with "I'll have someone from our dispatching team call you back" (no calls back), I received an email on 1st September following an email I sent, saying "we are sorry that your order is taking longer than we would like to get to you... we're working hard to resolve delays..." Eventually, I received the order on 21st Sept - 37 days after placing order. SHOCKING. They had the site saying "in-stock" so why would it have taken so long? "logistics" - come on. Throughout this long process, the customer services was very poor. Little acknowledgement of any fault or responsibility for the delays, no gestures of goodwill or real apology. First time writing a review, I just had to warn people from using this company. Avoid if you can. (no doubt they reply to this saying the above is all false - but unfortunately for them, it's the truth and I have all the evidence of emails & phone records to prove.)