I wished I would have listened to the negative reviews. We ordered paving stones for our patio and after several delivery delays finally asked to cancel the order, which the Paving Superstore refused. They gave no apologies and made no effort to refund our money, instead making excuses such as they chose the wrong delivery company. They admitted their wrong but took zero responsibility. In the end, we were forced to contact our credit card company and file a dispute.

Update post supplier’s response: No refund has been received and PayPal are reviewing information the supplier has provided as part of the case resolution. I will add your response to the case online and they can then explain why it’s not back in my account if you are saying you have actioned. Customer services have not confirmed via any of my chaser emails that the refund was processed so I am at a loss… Original review: Ordered stone for my garden paving, expected in the timescale quoted which is why I choose the company. The date passed with no update. I chased and was told there was a supplier issue. Ordered and paid in May, due to receive early July, it was then going to be late Sep early October. I called to cancel and was told to put in writing which I duly did. They tried to give me other choices but the value was higher or the amount of stone was more than I needed. I again asked to cancel and they said they would arrange the refund. Should take 3-5 days I was told in emails. Didn’t happen. I have had to raise a dispute with PayPal for the £1k plus I am out, where my money has not been returned and I have purchased from an alternate provider who has delivered the product so I really need my refund promised. Chased customer services with no reply.

What can I say, i too have fallen foul to poor service from this company. I paid for and placed an order at beginning of July expecting the quoted delivery of around 5-7 days. Once payment was made I was informed the delivery company would be in touch to arrange a date. 5 weeks later not any form of contact from the delivery company at all. Numerous e-mails sent to sales to chase but again nothing. I requested cancellation which Sam kindly did and I requested a full refund. I am still chasing my refund .... oh by the way if anybody is reading this from Paving Superstore is reading this could I please suggest you revise your delivery dates as it is false advertising. I have just this minute tried to order the items direct from Marshalls who inform me there is a delay on orders of 16 weeks. Edit as this is the only way I can respond. See my comments in **( )** Reply from Paving Superstore Updated 5 days ago Hi Alex, I have checked the information in this review, and unfortunately it does not really follow the events. I can see you originally paid your order on the evening of 7th of July (it was processed the following morning) after many emails providing you lots of product information. When you placed your order we did have an expected delivery date of 5-7 days (although we do state in some circumstances this can take up to 30 days) **(You informed me that item was in stock. Why should this take up to 30 days?)**. As you know the delivery was delayed **(Incorrect I was not informed delivery was delayed, read your corresponding e-mails. I got no information on a delivery date from either Sam nor the delivery company)** , however on the 26th of August (13 working days after the order was placed - not 5 weeks as you have stated) (**Apolgies I miss-typed it was 3 weeks)** we advised you that we would have a date for you as soon as possible. We then spoke again on the 1st August to advise that the order was scheduled to be delivered that same week (within 20 working days of ordering). **(Again misleading comment. I was informed on the 1st of August you were awaiting to hear from the delivery company that week. Please read your e-mails again)** You advised you wanted to cancel the order at this point even though you could have had the goods within a few days. **(Again misleading comment. What do you class as a "few days"?? 3, 15, 30??)** It is a shame you decided to cancel so close to delivery because as you have now found out the lead time with Marshalls is now 16 weeks - and your order has now been reassigned to another customer who has already received the goods. **(Contradicting statement to previous paragraph. You said I had to wait a few days yet as soon as I cancelled you tell me my order was re-assinged to another customer who has alread received the goods". All this within hours of me cancelling?. And you say my version doesn't follow events?)** As advised your refund will be carried out in accordance with the terms you agreed to in placing your order with us. **(This took 6 working days. And I only got a response after a complaint to the MD but you fulfilled a full refund so I cannot falter you on this)** **(Note I do not have any grievance with Sam the sales person who did her best and I thank Bruce for interviening speeding up my refund)**

Great experience from start to finish. Nice website which made everything clear and easy to follow (love the split the pack feature!) and they were really helpful on the phone when I called to clarify stock availability. Everyone knows how tough things are right now on this front but they didn't over-promise on the date and sure enough, it arrived even earlier than proposed. Delivery was efficient and smooth, and some of their online guides even gave me the confidence to lay the paving myself...(Well, with the help of an experienced friend!) .The paving itself looks amazing and is clearly top quality stuff, but their prices came out very well after I had researched their competitors.....Excellent company, highly recommended! Thanks again...

This March we purchased a 5mx3m Dutch Barn. After much looking around at an item we've never purchased before and therefore know little about we spoke to Paving Superstore. The product arrived swiftly and the delivery guys were brilliant even explaining the construction. This was handy as instructions were very brief. The Barn is great, really well constructed and several months in it has made a huge difference to the storage of tools and garden items. The product could be improved by replacing poor quality plastic door handles, improving the almost non existent assembly instructions perhaps adding a you tube video and more screws. The timber and construction are very good and easy to do with a couple of mates and some big steps. Looks great in the garden way better than a typical garden shed and the roof storage is a bonus. Fitting the felt is challenging as very tall with steep sides.

We were let down by a different company. I contacted Paving Superstore and from the first call I was delighted. The staff were knowledgeable, polite, helpful and cheerful. They solved all my problems within minutes, made sensible suggestions and saved me a lot of money. I will be contacting them again when I build a patio.

Great help on the phone to explain what I needed and what my options were (and no hanging on the phone). Delivered promptly, very well packaged and a great product.

Excellent service including delivery as promised. Pricing was very competitive also. Would recommend

Great product - great service - great prices. I will definitely be using paving superstore for my next project.

Stay clear of this Micky mouse company !! Brought a pallet advertised at 23sqm and got 18 sqm ... then was told to buy more if i needed to match them up .. brought a split pallet for more then half the price and then got sent the wrong slabs .. 2 weeks later the slabs still not here lol .. was told there professionals on the phone when they can’t even use a tape measure and identify the correct slabs to match .. how it’s 2 weeks later and been told it’s a different batch so maybe not match the old colour .. small claims court here we go lol ... you want cheap you get cheap with these people so stay clear.... was not even offered a refund of any kind ... absolutely a joke this company was told my slabs are on the way 2 weeks ago ... think the camel must be close by now surly and Yh Yh I’m getting the hump lol .. like i said stay clear or lose out its simple .. the good reviews on here must be by there own staff as it’s not hard to leave feed back on here STAY CLEAR