Received the item earlier than expected. Unfortunately it did not match the description of our order. Contacted Paving Superstore for assistance, Sam was very helpful and after sending some photos, confirmed that the item would be changed. All sorted and exchange done within 2 weeks of order being placed. Fantastic customer service

Absolutely diabolical customer service I ordered 5 crates of limestone paving slabs from paving superstore and one crate had 22 damaged large slabs. I contacted the company within 24 hours and took pictures of the slabs. On opening the other crates there were 15 further broken slabs, again I contacted the company to inform them that I would need a refund. Luckily I had ordered more than the required amount to complete the job. However, the response from paving superstore was to send more pictures as the haulier had been involved, why this was, I do not know, as I had not ordered the slabs from him. I felt as if my integrity was under scrutiny and that I was made to feel like I was lying about the amount of damaged slabs. It is a shame how disappointing the customer service is as the finished patio is beautiful and the limestone is perfect. I am still waiting on a response from Sheree and her MD in this matter which is now over 2 weeks. The cost per crate was approximately £500, which in view of the service I feel should be fully refunded. Dreadful customer service.

Very easy to order, but not too happy with having to pay up front for a back ordered product.

A clear and straightforward process as well as a huge selection of paving slabs to choose from.

Easy and fast

easy to use system-thanks

To be honest I panicked after ordering and then reading the reviews! I absolutely could not fault them. Twice, I’ve had wonderful telephone service from Sheree. Nothing was too much trouble; from calculating how much stone we needed and what packs to split to allow for our garden step sizes to be fulfilled, to resending confirmation email within seconds of requesting it after changing our minds and finally ordering something completely different than she had quoted for originally! Outstanding customer service Sheree, thank you. Delivery within 5 working days. Palettline emailed and texted to arrange delivery. Delivery was perfectly on time with a driver who went to great lengths to ensure that our paving was safely stored within our front garden rather than curb side. Marvellous; highly recommended!

Wrong slabs have delivered and refused to return: I ordered £3399 values of slabs, when they arrived I found that they are 'very dark brown' colour but I have ordered are 'yellow' colour. I have been contact with them more than one week until now, customer service said that they are correct colour: 'Because of the sun shine manufacture took the picture, the colour is looking lighter so I think it's yellow, the colour is different from every device!' She also blames me that I have to order a sample firstly then I place the order. If I want them to return, I have to pay the cost! The product code/SKU I ordered is 'POP20VO', but they delivered the slab's product code/SKU is 'EPWL20VO'. Do you think they are the same slabs? I'm still waiting for their MD to rely me and I will update my experience. I will consider a legal action if they can't solve my problem.

all good no issues

Great website and opportunity to obtain free samples