Wouldn't even give 1 star. After numerous calls and been given 3 delivery dates, today being the 'definite delivery' day, we still have not had our order. They're now saying 'definitely Monday'. Nearly £400 worth of paving! We completely understand there are delays considering the current climate, but we pre-ordered back in April for a delivery in May and it is now July. Not good enough and bad communication between the company and couriers.

Well laid out Web page, easy to review, products look well made

Very easy to request a sample, thank you.

Great choice, easy to order, good price

The customer service staff seem to try hard, but the horrible delivery and logistics that plague this company come from the management. After multiple guarantees (lies) of delivery coming the next day, my delivery turned up a week late. I then requested a call back from the MD. Arrogant, ignorant and offensive - this guy dons a black belt in customers disservice and carries the kind of attitude that will steer any ship straight onto the rocks. With a bit of maturity and responsibility in the leadership, I am sure this company could manage logistics and sort this reoccurring issue out.

This is the second time I've used this company and both times the delivery didn't arrive, not just not on time but days late in the first instance and over two weeks late in the second instance. After calling and chasing up the orders I was promised a tracking number to follow my order, guess what, right they didn't send it. When I tried the on line chat I was told there were no deliveries in my area due to the G7 summit , I live almost 300 miles away from st Ives where the conference was being held. Still no delivery. I will pay a little more and have a reliable company next time. The f word wasn't use just suggested and not toward any person but toward Cornwall, and SHE was called George.

Telephone enquiry dealt with quickly and friendly

Easy and quick

Unscrupulous, untruthful, avoid placing an order with this company. They will take your money and you will not see the product. We understand better than most the supply issues facing Indian stone at present. That is why we called to check that the product was actually in stock, before placing the order online. When the expected delivery date had passed, we chased and were given a new delivery date, which had a tracking facility. Despite this, the delivery failed to arrive and we had to chase them for answers again. When asked why, they blamed the manufacturer, saying it had been discovered to be broken when loading on. We asked to see pictures of the broken slab, as it can often be mended, but they would not supply that. (because they never really had it) promised a refund and an apology email, neither of which have arrived. I will be contacting small claims by the end of the week if it does not turn up. In response - My contract of sale was with you - NOT stone market. It is both predictable and unprofessional to pass the blame and not accept that it was your fault. Evidence of the damage was not received - IT WAS NOT MY PREFERENCE TO HAVE DAMGED GOODS BUT WE WERE LEFT WITH A MASSIVE VOID IN THIS HARD LANDSCAPING JOB as you failed to supply the centre piece it hinged on. It was out of desperation and a need to pacify the client that we thought we could take the damaged item and repair it. IT WAS NOT OUR PREFERENCE!!!!!! and it is my belief the product I purchased weeks before was simply sold to another. Your lack of an apology speaks volumes, I urge potential customers NOT to deal with this shambolic company

Absolute rubbish service. I ordered the sandstone weeks ago and it still hasn't been delivered. If I ring you I'm put in a queue and it takes too long. This is my busy time of year and could do without this hassle. Not to mention the disappointment of my client and not being able to finish the job. I'll try and call again on Monday and sort a refund.