I haven't received anything yet. I see a bunch of tracking info but none says on its way to me.

This my first time ordering through them and of course I underestimated the size of my dog. The customer service was timely with their replies and were amazing when it came to getting my dog his correct size!

The pajamas and hoodies that I have ordered for my pups are so soft and comfy feeling. I love them. But above the quality of the product, is the quality and actual human touch/care of the customer service. I was blown away by my interaction and I will not go anywhere else now! Truly 10 stars, but the only option is 5.

La calidad muy buena y el servicio también

Very customer oriented company. Keep their clients informed about their order status which is very reassuring and appreciated.

I have purchased two items for my grandogter Betty and they are perfect! She looks so pretty!

You have quick response customer service and will make your experience right if you have any issues.

When I saw that if I needed to exchange for size that it would be free, I felt comfortable ordering. I ordered using the sizing guidelines but the item was too small. When I contacted the company by email (the only way I could find to contact them), the response took a day. When I responded, their second response took a day. That’s a very long turnaround time. But the real issue was that the CS rep told me the larger size I needed was out of stock and they didn’t know when/if they’d be getting more. This was part of a human/dog matching set so I’d have to replace the whole bunch of them instead of just the dog PJs. Ugh. I went over to their site to look at other pattern options and lo and behold, the larger size I needed was in stock after all. I placed the order and the next day (because I guess all of their communications have a one day delay) I got a confirmation that it was shipping. It isn’t really easy to do business with them. Honestly it felt a little bait and switch about the free replacement and the delay in communications is aggravating so I’ll probably just find a friend with a smaller dog and give them the PJs that are in the wrong size. But they are adorable and super soft so I guess in the end it will all work out, with a little more hit to my wallet than anticipated.

There was alot to choose from I loved the different matching hoodies can't wait to receive the order

I placed an order online but realised immediately once i got the email confirmation, that the size of the harness didn't update correctly before i put it into basket (i needed a large, which i had selected but seems it didn't save and defaulted back to small). I emailed Spark Paws immediately and was told in an automated email that i would be contacted within 24 hours due to busy time of year w/holiday season. I wasn't contacted and sent a reminder mail next day, again with no response and now the order has shipped. I now expect to receive an €85 order that will be no use to me and which will be difficult for me to return from Europe. Would recommend you provide a more realistic SLA on your auto replies. Update: I have requested return/exchange details 4 times on email now in the last 2 weeks, and every time they respond, I'm asked if I'm sure I want to return /exchange and if so let them know and they will then send the info. I reply yes and they tell me I can make the harnes bigger by extending it. I tell them it won't work as it's a small harness for an 80lb dog so please send the return details. I'm then asked again if I'm sure I want to return. I feel like I'm stuck on a hamster wheel going in circles.