The quality of the items from Spark Paws are off the hook! I absolutely love them. I've gotten 3 different outfits for my dog and a sweatshirt for myself! The human sweatshirt is so warm and cozy. I will definitely be purchasing again. The only downside is it took a few weeks to get to me. One the plus side of that, I was always updated on where my package was.

Very good and very nice.

The quality of your product is fantastic. It’s both my dogs perfectly different sizes. Your customer service is excellent always making sure that I felt confident and that they were trying to take care of me. I’ve tried many different clothing for my dogs and nothing seem to work right I always had to re-adjust them or sew them To fit them. But your product fits perfect in every way thank you.

Responding now to Sparkpaws. Yes - it was the holiday which I can understand. But, I was not given a real tracking number when the item landed in the US. So a month after ordering I contacted by CC company to get a refund. I was then contacted by SP that my item was arriving and it did. I recontacted CC company to withdraw the refund. Now one item fit, the second did not. Returning/refunding also a nightmare. After explaining that the item did not fit and I am hesitant to get another size, SP customer service asks if I want the same item. I prompting return the unused item and it takes 10 days for it to process again on SP side. I ask repeatedly if I can just sub another item for the returned one in another size and no response. I am still awaiting my refund. JFCS - Just Fix Customer Service.

I cappotti non sono male. Ma uno dei due ordinati è arrivato difettoso (un bottone era rotto). Ho provveduto a contattare l'assistenza che mi ha risposto proponendo un voucher del 20% su altri ordini; senza darmi però la possibilità di ottenere un rimborso anche rendendo il prodotto. Ho risposto che la soluzione da loro fornita non mi andava bene e non ho più ricevuto nessuna risposta. Ordine nr. 10921293269

Wir haben für unseren OEB Rüden verschieden Jacken und Pullis bestellt. Er hat kaum Haare am Bauch und friert sehr schnell. Er ist schlank und muskulös und die Sachen in 3XL haben ihm super von der Passform her gepasst. Zwei Jacken haben allerdings schnell einige Druckknöpfe verloren. Ich habe Kontakt mit dem Kundenservice aufgenommen und wollte Ersatzknöpfe für die Jacken. Stattdessen haben sie mir zwei komplett neue Jacken geschickt. Was soll man sagen- mehr Kundenservice geht wohl nicht!

Awful no customer service!

1 star is too good. They sent me a used hoodie covered in dog drool. I will never use this company again

What hoodie I bought for my dog fit him well and the material was great. The onesies that I also got did not fit his body size and shape. Spark pause offered to resend A larger size but I haven't asked yet for I am afraid that I have to pay the shipping to return the one that did not fit all the way back to China. The second order that I made was lost after one whole month. I took their suggestion to reorder the items and after 2 weeks I got the tracking information that the items were delivered, when in reality they haven't arrived. They may be lost again.... Their phone number are not working and the email just continues to send me the tracking information that says that the items were delivered.....

If I could rate this transaction zero I would. I ordered a hoodie in December and by January it still wasnt here. Checked the email and the parcel was confirmed as lost by yodel so I emailed them and heard nothing. For a large company this just isn’t good enough and based on shoddy customer services I won’t be using them again.