I purchased over $100 in items on my first order. PJ's and Hoodie for our puppy and PJ's for my wife. 4 days later I decided to get PJs for my other dog and myself. 10 days later I got the second order but the first order remained "In Transit" for 2 more weeks missing Christmas and Newyear's (I could not open the 2nd order till I git the first as it was a combined gift). The product/quality was good and the PJ fit for a week but I was expecting to have it 2 weeks earlier. I knew the puppy would outgrow them but again, expected to have them for Christmas and newyears. Now they are very tight. I complained and you tried to offer me a crappy $10 gift card which I could get for just responding to one of the junk emails you send. Unless you are prepared to send a larger set of PJ's (that match) or a different Hoodie (1 size larger) for the puppy I am done with you.

J ai mis des semaines pour recevoir le manteau et faible qualité des boutons il y en a 2 qui sont déjà partis. Vous me répondez que j ai eu mon colis dans les délais non au contraire ça a mis plusieurs semaines car le 1er à été perdu. Et pour le problème des pressions non c est pas résolu personne est revenu vers moi

The items were great, fit well & were made well. However, it took 30 days to receive them (late for Christmas); the tracking was very non-specific so I had no idea where they were. Seemed to have been sent via Pony Express the long way. Customer Service was responsive but there was nothing more they could do except tell me where my items were & when I should get them. Didn't offer any credit or future discount to make up for long delivery & missing Christmas. Very disappointed.

Items ordered where not delivered. Multiple communications between Spark Paws and myself provided no solutions. Additionally, the company refused a refund. Money was taken and products were not received or delivered. Would not recommend this company.

Ordered the wrong size they exchanged it and paid for shipping.

Their customer service responded to every email however over a month later and I still haven't received a package they claim was a customs in mid December, nor have I received the refund. Note, the majority of the emails they responded to were "how do I get a refund?" I got a different answer everytime until they finally relented around new years. Now, if the refund comes, it's 5-25 days, according to them. Update: 1/15 I received an email that they made a mistake applying for my refund and would reapply, whatever that means 1/22 still no refund ORDERhiowx241208090249313

I love the collars for our strong dog; I bought one in september 2023 and its still going strong, decided to buy a new one and one for our seccond dog. I love the handles so i can hold them steady. Well worth the investment.

Even when the weather was bad I got my order thank you

The shipping courier they use is questionable and slow but customer service from Spark Paws themselves are top notch! Easy exchanges and good product. Wish they were made locally and had faster shipping though.

These other reviews must be fake. Look on Facebook and Instagram lots of similar negative experiences. I paid 227 on Nov 17. Nothing was delivered. Their shipping company conducts business solely in Chinese. The company claims package was delivered. They agree to refund (has not been processed) Then the company charged me again for 227 on Jan 10th. I’m out over 450. No package.