I had a terrible experience with Spark Paws. My original order never arrived, and I provided their customer service with tracking information from the drop shipping company, clearly showing that the delivery was marked as "failed." Despite this, Spark Paws insisted that on their end, the order was marked as delivered, and they refused to issue a refund due to their policy. When I asked for proof from their side showing the order was delivered, my request was completely ignored. Instead of issuing a refund, they offered to send replacements. However, the original items I ordered were no longer available in my dog's size, forcing me to choose alternatives. What’s even more upsetting is that I never received the replacements either! I provided two valid addresses and my contact information, yet I was left going in circles with no resolution. Their lack of transparency, unwillingness to acknowledge the evidence I provided, and failure to fulfill either the original or replacement orders are completely unacceptable. If I could give zero stars, I would. Buyer beware—avoid this company at all costs. UPDATE: Frustrating Experience, But Finally Received a Refund After months of dealing with failed delivery attempts and endless frustration, I finally received a refund. Since December, I had been receiving tracking updates showing failed deliveries, and despite multiple attempts to resolve the situation, the product was never delivered. I provided an alternative address, but it was still returned to the warehouse. After much back and forth, I finally managed to get my refund. However, the process was incredibly stressful, and the lack of communication and reliability throughout was disappointing. While I did eventually get my money back, I cannot recommend this company due to its poor delivery practices and customer service from their delivery services. The overall experience was far from smooth, and I won’t be shopping here again.

Ordered 11\29. Still have never received sweatshirt. Horrible! Been 2 months-ridiculous

I love the products! They are well made and priced reasonably. I would have given 5 stars, but my order did not arrive before Christmas. I placed my order on December 6. I feel there should have been plenty of time for shipping. I have ordered before and received items in a timely manner. I received my order January 2. So sad! It should not have taken that long.

Great look and excellent material! Really fast shipment to our country in Europe.

Order never arrived. They claimed they resent the order after about 25 days. The tracking was sketchy and just never updated after a while. I asked for a refund and they just kept saying the order was on its way. This went on for almost 39 days. No items were ever delivered

I placed an order with Spark Paws on December 5, 2024, for holiday pajamas for my dogs. Unfortunately, the order didn’t arrive until January 6, 2025—far too late for the holiday season, as I originally planned. The website stated that I should have received my order by approximately December 18, and their policy states that holiday items are non-returnable after December 20. Given that the delay was not my fault, I requested an exception to their return policy. Spark Paws acknowledged the shipping delays and agreed to issue store credit for one set of pajamas, as the dog they were intended for may not be with us by next Christmas. I identified the Medium size as the set I wanted credited. However, I later realized the Medium was $1 more expensive than the Small size. Spark Paws processed the credit for the lower-priced item without further clarification. I also requested free shipping on a future order as compensation for the inconvenience caused by the delays, but this request was denied. This gave me the impression that Spark Paws prioritizes short-term profit over building lasting relationships with repeat customers. Another point of concern is that the company markets itself as "based in the USA," yet the items ship from China, which likely contributed to the delays. That said, I was genuinely impressed by the quality of the products. The materials and craftsmanship are excellent and far superior to many other pet clothing options available. It’s a shame that the overall experience was tarnished by these issues because I would have otherwise become a loyal repeat customer.

Order this on 12/05/2024…it is 01/13/2025 and still not delivered

Very nice materials, hoodies are super soft and great quality. Customer service is spectacular. I ordered a few different human and dog matching hoodies as gifts for the holidays. They shipped quickly. I did have a sizing issue with the dog hoodies being a little small, but I reached out to Spark Paws and they sent me a new order in a larger size the very same day, completely free of charge and said we can keep the old ones or give them to someone else. Overall impressed with the quality, customer service and company as a whole. 10/10 will definitely be ordering again.

Shipping was the worst!! My items definitely took the slow boat from China!

Spark Paws dog pajamas are the best quality out there and their 4X size is the first I have found that are large enough to fit my big girl. She loves them!