This company is hard to deal with. Customer support is non existent, telephone number to call fir help can't be found, nobody will give me a call to answer questions and help me when I am stuck, things didn't get shipped properly, and in and on and on..

A surprisingly easy way to get retainers. They are very easy to walk you through processes and quick to respond to any questions you have..

it was quick and easy to use

The molding trays don't fit and I can't get a hold of anyone to get them corrected.

Horrible communication from the sales rep. I basically got signed up for a new credit line with no explanation of how it would work and the timing of payments and then completely lost communication with Byte. Honest to god i thought I was getting scammed. If I could find a good way out of this I would

I haven't used it just yet I got my tooth pulled and waiting for it to heal

The entire process was simple and Byte provided easy to follow steps with instructions and even video help. They stayed in contact with me daily and really made me feel confident about my decision.

I kept talking back and forth with a girl named Lauren on iMessage. I told her the package wasn’t delivered and I did not want another one delivered and she kept saying they wouldn’t be able to give a refund and I’d just have to get another one. Until I called them and they said they were supposed to give refunds if it was not delivered. This situation was very stressful and I would not be ordering here again. And I say you shouldn't talk to her.

CUSTOMER SUPPORT FAILURES - TECHNOLOGY, SOFTWARE, EMAIL LINES. FINAL SUCCESS: 30 MINUTE WAITING CALL TO GET A NEW ONE SENT, BECAUSE THE FIRST KIT'S ADDRESS WAS COMPLETELY WRONG. THE SHIPPING SITE SELECTED AN ADDRESS THAT HASN'T BEEN ON MY PHONE FOR AT LEAST 3 YEARS.. I UPDATED THE ADDRESS ON THE SHIPPING PAGE, BUT IT WAS STILL SENT TO THE WRONG PLACE. I EMAILED THROUGH 3/4 DIFFERENT CHANNELS (BEFORE MY KIT WAS PACKAGED OR SENT): EMAIL, TEXT, SUPPORT CLAIM TICKET, ANOTHER.. ASKING TO FIX THE ADDRESS.. BUT EVERY SINGLE REQUEST WAS ***IGNORED*** ONLY AFTER CALLING AN ACTUAL HUMAN COULD WE GET THIS FIXED. BUT TOO LATE TO FIX THE ADDRESS.. BECAUSE THEY ALREADY SENT IT OUT.. This has taken 3-4 extra hours of my time and caused a stressful state. ¡Full Star Deduction! 4.00/5.00 INCREDIBLY DISAPPOINTING. Everything else is yet to be rated fully..

I don’t want 500 emails before I receive the product. Also, I shouldn’t have to provide any personal information before the product is even ordered - seem EXTREMELY PREDATORY AND UNPROFESSIONAL. I also canceled the order and then received a response that I had to create a support ticket to honor my request. Do since you acknowledged what the request was. Now I know why you receive so many bad reviews - has the Attorney General investigated you yet?