Absolutely love the Zellige pearl wall tiles!! They look stunning in our new kitchen and so happy with the customer service from Porcelain tiles too always very responsive and deliver on time - thank you so much will be using you again!

Ordered tiles to be delivered on a specific day (£36 for delivery of 3 boxes of tiles!). Got notification that delivery is scheduled for the day between 8:00 and 18:00 so took a day off so I won’t miss it. Waited all day and tiles didn’t arrive. Email said I would he notified of any change - well, I wasn’t! Came to 18:00 and still no delivery or contact from them. Contacted them to be told they were scheduled to be delivered on the day - obviously, with no one in I had to cancel my order. Wouldn’t want to risk the loss of another day’s wages. Customer service wasn’t the nicest either. Now I’m going to wait forever for my refund as they need to receive tiles back from their hub ?? Surely if they are in the hub the refund should have been processed straight away! Oh, and you pay £36 for the delivery to the nearest kerbside so if you’re disabled or a female, prepare to carry heavy boxes to your home! They don’t tell you this until the day before your delivery is scheduled. This company has a lot to improve.

Delighted with the PANTHEON Ivory plain and fluted combo. Look truly fabulous. Great value and prompt dispatch.

. A real person to communicate with. . Phone answered promptly. . A friendly and welcoming voice to speak to. . Agent familiar with the product and was able to give advice. . Web site organised and easy to navigate. . A plentiful selection of tiles to choose from. . Price range diverse and not overly expensive. . Samples sent by post arrived quickly and the packing process was environmentally friendly - all cardboard material.

The company redeemed itself after a delivery with many broken tiles. A second delivery was reported as damaged by the carrier so a third was sent and received overnight thanks to Lesley. Clearly there are problems in the warehouse but the support staff are excellent. I have my tiles so I am well satisfied.

We were looking for some special tiles which were proving impossible to find in the UK, and went through Porcelain Superstore to get these from a third supplier on special order. Porcelain Superstore have been great and very fast in getting us a quote for these and putting in the order for us. We've been talking mostly to Liz about this and her responsiveness has been excellent. Good customer service, a smooth journey from request to delivery, and a fairly reasonable price. Thank you!

Quite bad customer service - they deliver even smaller items in the big pallets, but when you ask drivers to take pallets back with them (as this is construction trash and can't be disposed as the residential waste and therefore you would have to call someone to take it away for £££) - driver doesn't want to do it.

Tiles ordered on Friday delivered Tuesday as planned. A special commendation to the delivery driver as he was so helpful .

The tiles were chosen from a free sample. They arrived exactly as advised in perfect condition. The look both elegant and unique in our kitchen and receive compliments from everyone who sees them. We are so happy with the company that we are now sourcing floor and wall tiles for our ensuite.

Beautiful tiles and really excellent customer service. Going above & beyond.