Extremely poor service. No sign of delivery. Paid £800 for tiles to be delivered today but been waiting since 8am. Nothing has turned up. No call from the courier, tried calling the company and no answer. Truly terrible. These three charlatan brothers who allegedly run the company need to pull their fingers out because they don't know the meaning of customer service... Their website is a lie stating 50,000 positive reviews??? Where are these 50,000 reviews???

I recently had a terrible experience with The Tile Shop and feel compelled to warn others. I ordered tiles worth £159 but changed my mind about the color. Initially, I paid £36 for delivery, which seemed reasonable. However, when I tried to return the tiles, I was shocked to find out I had to pay an additional £78 for the return shipping. This is absolutely ridiculous and unacceptable! The total cost just to return the tiles is more than half the value of the order itself. It feels like an outright rip-off. Their return policy is a nightmare, and their charges are exorbitant. I strongly advise against ordering from The Tile Shop. Save yourself the headache and find a more customer-friendly company to do business with.

Just a fantastic company. Incredibly reliable, prompt and always generously helpful customer service, and their tiles are beautiful, unique, and of luxurious quality. I've ordered tiles from them for several different projects now and they remain my first port of call. I'd also like to give a special thanks to Liz, Lesley, Emily, and everyone on the team who so patiently managed a flurry of last-minute adjustments I needed to make to my most recent order. The team did everything possible to accommodate my needs and the unexpected changes to my bathroom project. Everything was resolved quickly and efficiently, and I'm now delighted with my beautifully tiled new bathroom. The 4 free tile samples they offer have also proven invaluable in my design planning! Will keep coming back to this company and would recommend them without reservation.

The tile we ordered does not look the same as the way it was portrayed on the website. In this instance we couldn't get a sample in time as the tile we originally wanted from the store was unavailable, which we found out almost 4 days after placing the order (which was the original delivery date), as such we were at a risk of incurring abortive fees from our tiler. From speaking with Lesley this morning in the "Customer Service" team she was very rude and not helpful in the slightest. I explained that the tile did not look the same as the website and she reiterated I should have ordered a sample, which is not helpful at all - not to mentioned that I have spent well over £1,000 and ordered more tiles over the weekend as the order we received was so poor. Having looked into the returns policy, we have to pay £60+ to return these poor quality tiles, which was quite a shock. To sum this up for a company that states they "provide unbelievable customer service", its difficult to believe when the response we received from Lesley was so far from this statement. Just to note I wasn’t expecting a free return as I acknowledge it was my fault for not ordering a sample, but a little discount would have been appreciated considering we were in this mess due to poor communication from Porcelain Superstore in the first place - very disappointed.

I love this store. My father was a ceramic tiler so tiles have always been our passion. The tile selection is fantastic and their service too. My bathroom looks amazing.

After a challenging 1st delivery with a few broken tiles, I contacted the company and Lesley immediately ordered replacements which arrived quickly and safely. Wonderful customer service and the product is great

Great quality tiles, very good communication and when I had to re-order (as I was slightly short of tiles) they were very helpful to make sure it was the same batch. Some tiles arrived broken and once I let them know they were quick to reply ready to replace them, but I thought I might not need them all, so I asked them if they could wait to see if that was the case and if so, could they refund? Which is what happened at the end. Very happy!!

Ordered few boxes of tiles. They charged £36 for delivery and left in the kerbside on pallet. It is hard to carry back inside. Don’t expect this type of service but their customer service reminds me the way of delivery is clearly stated. The tiles ended up with much color variation. Customer services again said it is clearly stated. However, the color variation is much bigger than shown in the picture and doesn’t look good. Seems we need to check every single tile before we hand them to the tiler. This is not realistic! Overall, it was a very unpleasant experience.

We were looking for specific tiles and could not find the style or colour that we wanted until I came across Porcelain Superstore. We ordered samples which were delivered super fast and were exactly what we were looking for! We went ahead and ordered the tiles which were delivered ahead of schedule. Unfortunately, a number of tiles were damaged in transit but on contacting customer service, Emily promptly replied and helped with our query. Really great service! We cannot wait to finish our project now and are thankful for finding Porcelain Superstore.

After being recommended, I visited their website and placed an order for some floor tiles. Delivery was available in 3 days and they duly turned up in perfect condition. When placing the order I made a mistake with the delivery. I phoned them and was helped and had my mistake corrected with zero fuss(shout out to Lesley). Tiles are also great so I'm a very happy customer