Was very disappointed with the state the box was in. This was ordered as a gift so I felt I had to take it out it of the box to wrap it. As for the product, it looks in good order but hasn’t been tried yet as the birthday it was bought for is tomorrow. This is partly my fault as I didn’t realise or hadn’t read the explanation of “graded products”.

Sent quickly good Web page and product very good no damage or scratches excellent ohh price lot cheaper too 😉

Parcel arrived and my bread bin is dented

Never used this company before but I definitely would again. Smooth transaction, good communication, and quick delivery, well packaged. Love my kettle 😍

Super fast delivery, Beautiful fire/log burner, I'm so very happy! A****

Arrived quickly. No nonsense packaging. As described

Really good experience my kettle soon arrived its a lovely red kettle that looks great in my kitchen good value too Melanie Hardwick

Goods a fair price for second grade. Delivered faulty, contacted them by email and was suprised to receive a fully serviceable replacemnt 2-days later.

Ordered two items in December and I do not believe I was told anywhere during the process that I was purchasing "graded" (a product that has been returned to the original manufacturer as faulty). There was an issue with the website, and I got no confirmation of order until I contacted them and made enquires. The items arrived in boxes that were in such a state, I was concerned that the ordered items were damaged and have never opened them. When I reported this to KTM and attached photos, the response I received was: "Good Afternoon, The box damager is due to these being graded items". I have emailed several times and requested a return but have received no reply. Luckily, I paid using PayPal and will set up a dispute with them.

What I have subsequently found out is the Electric Oil filled heater leaks oil. I have contacted Trading Standards. I spent £47. Even the instruction booklet was soaked in oil. Shameful Company. Because I only unpacked it after 30 days they now write to me saying I have to stand the cost of posting the mobile radiator back and probably pay for it's return. I think I'll County Court them instead. The cost will be the same. What annoys me is the radiator was obviously refurbished BUT IT WAS NOT! Monday will see me issue C/C proceedings.