Purchased a refurbished Beldray BEL0908 floor cleaner, battery failed after only a few weeks. Called and spoke to a lovely lady who offered me a full refund or a replacement. Great service and recommend, purchased Feb 21

Absolute cowboys .rude, rip off website do not waste your time . I bought a microwave £70.99 didn't work from day one, they're expecting me to send the microwave back at my expense .cheeky robbing t w ats I'm fuming . I'll bad mouth this company all over the Internet. Sending faulty products . Why should I send a heavy microwave back at my expense

Bought a spiralizer for a fraction of the price....came 2 days later, everthing was well boxed and covered and clean excellent.

So... I bought a fancy juicer which is usually £300, they had them for £100. What not to like? The juicer was great and new, all was good, until there was a minor issue with the springs (which are like a centimetre long and part of a plastic container which comes out for cleaning). I asked to just sent this part back, they insisted they'd only look at it if I sent the whole juicer back - at my cost - bearing in mind that it is heavy, I no longer have the original box, it has multiple delicate parts and any damage in transit would be my responsibility. So basically, they made it so difficult, expensive and awkward I didn't bother but instead called the (thankfully Swiss) manufacturer who told me what to do to sort the problem - 5 minutes, issue solved. Fast forward another couple of months and a piece broke off the lid (despite being super careful) which made it impossible to lock and therefore impossible to use the juicer. Another attempt to receive some customer care from Kettle and Toaster Man who informed me that the plastic lid, a solid, integrated and essential part of the juicer, is a "consumable product so not covered under warranty"!!! I tried to explain the definition of a consumable product, appealed to Paypal (they however don't deal with after sales support) and even considered a small claims court. Buying the lid separately was over £70!! Anyway... thankfully the manufacturer was so disgusted by this they ended up posting me a new lid free of charge. But they shouldn't have had to and most companies wouldn't because it's a refurbished product and they aren't liable. Kettle and Toaster man basically ignored me and their conduct is shameful. If you like the product buy it, but do NOT expect customer support if anything goes wrong.

So purchased a record player for my daughter christmas day open it up all excited and find a tatty looking thing with the wrong power lead.. so can't turn it on so as you can imagine kinda put a dampner on it, hope they can sort it don't have money to waste

Should show pictures of products before sending them .

Terrible company, I Ordered a product from their website and when it arrived it looked like they had gone to the local charity shop put some sticky tape around it and posted it off. The images they display on their website are not of the products you will receive so false advertising. The prices are just as expensive as anywhere else for inferior, damaged items. They have zero customer service skills and are frankly quite rude rather than helpful. Just avoid and spend your money elsewhere with a decent company.

Sent for NEW teasmaid which arrived only to be Dirty with. tea stains inside and out Finally got returns label after repeated phone calls Order for special anniversary placed 22/3/20 got my money back 28/4/20 although expecting a replacement