My toaster arrived and it was a completely different colour to that which was shown on the website and on the outside of the box. It was a muddy yellow colour and not cream as I was led to believe. I contacted the Customer Service Department via email to be told that I could send the item back and I MAY be refunded. I was also told that I had to pay for the return. I was not happy with this so I asked if there was any other solution. There was no other solution according to the Customer Service Representative. I had already paid for delivery of £5.99 and adding on the return value it really was not worth returning the item as I would only get a minimal amount back. I am therefore stuck with a toaster that is an awful colour and does not match any of my other items in my kitchen. The Customer Service is beyond terrible and I will never use this company again and warn others not to order anything as they may receive something which is not true to the item advertised as shown and pictured and then to be told they MAY get a refund and have to pay for the return. This is totally unacceptable as if an item is not as advertised then a full refund should definitely be given as well as payment for the return of the item.

I am a bit taken aback, seeing the amount of bad reviews.. For some reason, I didn't check before purchasing - which is what I normally do, for any new company I buy from. I needed an inexpensive vacuum cleaner.. so purchased one from here. Placed order late Fri evening, it was dispatched following Monday, and arrived Wednesday noon. The box was a bit beaten up, but the product was brand new. No complaints here..

Ordered a Beldray handheld hoover and a lint remover. Arrived in the agreed time and in working order. Could improve on the packaging but overall a very good service.

This company is scam Do not buy from them Order 10 days ago and paid now receive email that out of stock but list the item for high price

Stay clear!! I ordered a Swan bread bin which arrived in a Swan box that was sellotaped closed so not an original box for the bread bin which had no logo on it. When I complained I was told they could get me a sticker logo or refund me a fiver. When I asked why it didn’t have the logo on I was told they get sent Swan products that Swan can’t sell..so seconds in other words. If this is a Swan bread bin at all it’s a second and that was not what was in the description.. I’ve yet to see if I get a £5 refund but I won’t hold my breathe..

Very good customer service

Saw a great deal on a microwave, around 50% less than the next cheapest retailer. Having read the reviews on here I thought it was possibly too good to be true but given it was only £50 I took the gamble and I was pleasantly surprised. It was dispatched next day and arrived in great condition. One star deducted as it was a different brand to advertised (appears Daewoo and Tower sell the same microwave under their respective brands) although to be honest was pleased it was the Tower version of it. The warrenty info on the microwave and instruction booklet were crossed out, so assuming an end of line product without manufacturer warranty but overall for 50 quid a great buy.

Similar to another review, I purchased the Tower air fryer oven. We did not actually use the oven until 4 months after the purchase and then 3 months later it stopped working. Tower said we had to go back to the retailer, Kettle & Toaster Man. They said it only has 6 months warranty so, basically, tough, your loss, £85 down the drain. They sell products which have been returned for a reason and sell them on to the unsuspecting buyer hoping it does not fail again inside 6 months.

I purchased a Tower Air Fryer which was about 20% less than elsewhere. I understood that this was a graded product, but thought i would give it a go. I called and they answered which was good. I ordered and it came the next day even though i paid for standard delivery. You could tell the item had been opened previously as it wasn't all in the correct place, packing tape had been removed. The instructions were missing, as was one silicone mitt, however these were not deal breakers as i downloaded the instructions. Plugged it in for the recommended trial 15min. Seemed to be ok but there was no heat, tried different settings and no luck. This was a faulty item, so these items don't seem to be checked for contents or tested which is a shame. Called them and arranged for a return and refund. I dropped it off at the post office the same day, and it arrived back with them the next morning. I chased the refund the next day and this was processed. I think this is just hit and miss, you may get a good 'second' product, but don't expect it to be 'as new' or tested/checked. Bit of a gamble which didn't pay off for me. But they answered the phone and dealt with the problem in reasonable time so that was positive. I think this is a fair review of my experience.

For me personally, I would say don't get put off by the poor reviews. The item I needed was so much cheaper than retail price.. I mean a quarter of the price, that it seemed worth a punt.. Glad I went for it. Works perfectly. No damage. And delivered quickly.