Bought a Babyliss hair wand as a Christmas gift. The wand cost £15.99, which is a good price, the delivery at £5.99 was a bit pricey. The website states that some items are re-furbished etc but if it says New in the title it is NOT refurbished and does not have a damaged box. My item had New in the title. The hair wand was delivered in its own box and some plastic wrapped around it. No packaging to make sure it arrived safe. The box is completely bashed in and does not look good enough to give as a present as it looks like it’s been kicked around the delivery van. I rang the company to see what they could do and they said they will send me a replacement but only if I send back the original at my own cost. This is rubbish customer service. At £5.99 for delivery I expect at least a bit of bubble wrap! The person on the phone said this is all I can offer, this is what I’ve been told to say, so I asked if I could speak to the other person. I heard him say, she wants to speak to you, and then he came back to the phone and said they’ve gone out. Which “they” was clearly stood next to him! My query is small amounts of money compared to some people, but just awful customer service still. It’s a false economy to buy from them. 07.12.2023 UPDATE After logging this review I received an email from the company apologising for the issue with my item and telling me they had sent me a refund. The refund has been received. The refund is appreciated but cost them more than a return label would have done and would have saved a heap of dissatisfaction. What a shame this is the company’s way of working.

The company sells defective products without disclosing the defect / issue in the product description or anywhere on the package. The goods sold are likely returned / used goods. Customer service is unhelpful with a return offered via drop-off.

Bought a Tower Vizion air fryer (graded) at a huge discount from new price…just an opened box! Arrived in 48hrs…. Excellent value and professional to deal with.

I ordered itams vacuum and pots and pans was expecting delivery in 2 3 day They decided to deliver my vacuum without telling me my pots and pans were comeing next thing I get a refund I asked them why did you refund me they said o it’s out of stock after waiting for the delivery nice of them to leave me know last minute it’s out of stock when I was expecting them poor service

Attended today with my friend. I've seen some negative reviews, but went to see for myself. I would highly recommend visiting if in the Midlands, rather than order on line! There are vast amounts of appliances in store, they even showed us the warehouse! Go look yourselves, it's worth the ride! Ample parking x then pop into Aldi next door!

I was looking for a particular model of vacuum cleaner (Hoover Breeze) and found 1 left in stock on the Kettle & Toaster Man website. At first I hesitated to order because this firm had some mixed reviews, but I gave them a chance & now I'm delighted I did - the hoover was delivered very quickly, its exactly as described, works 100% fine, and the price is great! I will definitely order from this company again. Note that as the firm made clear to me, the hoover is a "graded" item - the cardboard box was a bit marked & had been opened & taped back together again. But the hoover itself is pristine, unmarked and works fine. Before ordering I had to phone their customer services, and although the young man who answered sounded a bit bored, he was perfectly polite and helpful.

Rubbish customer service, received used damaged products , they delay in providing me return address so the timeshare of return is passed now they are not helping me yo return damage item, and keep asking me to return the item I never received what a frustrating service

Great kettle at a fraction of the cost in other shops. Purchased Friday, delivered Monday. Came in an odd box but it looks fine and unmarked so I'm happy.

Ordered window vac for £15 no price of shipping until payment card details taken then came up shipping is £25 in all price £40. Straight away I tried calling the company left message to cancel said order also sent emails still waiting to hear that my order is cancelled.

Ordered item to be told 5 days later its out if stock that's fair enough but the item is still on web site saying its available now ive got to wait 5 working days for refund wont be using this company anymore