Very smooth transaction

On October 19th 2024, I ordered an oil filled radiator, paid £15 for heater, over £6 for delivery, but, when it arrived the power lead was so short it was unusable so, I sent it back. I paid over £6 via EVRI to send it.. it took a month of asking for my refund before I received my refund, and what was this princely sum ? just over £12 !! I was diddled. NEVER again will I trust this company. Excuse after excuse I got from Kettle/toaster man just so he can make money out of me. You are a ROGUE ! and a THIEF ! and I am happy to NOT recommend you to anyone daft enough to buy from you. Happy Christmas !

I was looking to buy an ice cream maker as a gift. I chose the model from a review site and found the best deal was Kettle& Toaster Man and placed an order. On the product page there was nothing to indicate the product wasn't new. When it arrived I found that it was in a damaged/tatty box and was not "brand new" and without full guarantee as I wanted for a gift. I immediately contacted the company -they said if you clicked the tab on the website it explained the product wasn't new and they refused to pay for return postage. I returned the item but the company only refunded me the product cost -I ended up £9.94 out of pocket and calls to Alex in Customer services, Maggie office manager, and James Bennett the owner were stonewalled with "that's our policy" If you look 34% of reviews give them only 1 star -I would avoid dealing with them -it isn't worth the hassle!

I bought an electric fire in March and yesterday it blew all the electric when it exploded. I've been in touch with them only to be told nothing can be done. I shall never buy from them again and will never recommend them. I'm disgusted with their service.

Lovely woks as described and great customer service, highy recommend.

The product I wanted was no longer in stock offered an alternative but not suitable. Disappointing to be honest. However in fairness they contacted me straight away and processed my refund so no harm done. I would use again although maybe next time ring first

I have not received the item i ordered and have been charged for. I have tried to contact the company several times but have not yet received any response. I have paid for a product I have not received and need urgent resolution to this issue

"Kettle and Toaster Man Ltd. is a bad company. They send used products and then, when you try to return them, they claim the product was never delivered to their address. However, the address on the return label is written by the company itself. They take the product back but don't issue a refund. I advise all my friends to stay away from this scam company."

Best price online, even with next day delivery!

Wow amazing service, ordered on Monday received the next day. Great item and price too.