A lady called Di in the afterCare dept. Understanding of the situation and the length of time that has elapsed, having to put up with a caravan in such poorly state ! Within 30 mins had put everything in order and made things happen, followed it up several times and kept me informed throughout. First class ambassador for Baileys, Warranty is now going ahead hopefully will be good within the next few weeks

Be aware that if you need warranty work done use the company that supplied the caravan. If you use another ATS (who suppose to cover warranty work and you must use if under warranty). You can be charged still for extra labour charges. Warranty on a replacement ‘trip switch’ for a caravan less than a year old is costing an extra £45 labour as Baileys only pay them £35 pounds towards fitting it. I have been referred to the Terms and Conditions but who reads every part! Thought it be like a car if it’s faulty it’s fixed at no extra charge. So if you buy a caravan make sure it’s local dealer, as getting it back to dealer for warranty work could be a problem. As mine is in Devon and we are in Essex as we bought it at NEC show. Hope this helps new buyers

Well, we are new to Bailey Caravans, having previously had a Swift. My dealings with the company so far, and the Van itself have been excellent. We really love everything about our new van and hope to enjoy many holidays in it.

Very speedy response time & an email replying to my request! I knew exactly what I had to do.

Thanks for replying bailey Bristol ,I have had reply from your customer service not interested, They have known about the floor for 6 months and said in the beginning they will get procedure and let my caravan service at longeaton derby know ,they just come up with it and I would have to foot the bill ,the procedure I've been waiting for as I was told longeaton service left the body off to do the job that quality control could of put right if it was inspected properly in manufacturing, customer service said to cut the lino and glue it down I've been waiting for that for over six months, just incase no one knows the lino is on a roll full length of the caravan which a stone got underneath and you want them to cut it and glue it is this from your experienced experts on repairing their faults on my not yet three year old caravan

We have a 2014 bailey approach autograph. Damp is common with these vans where floor meets the wall. poor design and poor workmanship in equal measures. Parts are hard to get and very very very very expensive as are repairs and would not buy again. Fixed the water ingress and damp myself and modified. If I can do this surely bailey could address these faults when building, Alutec good concept but dont work. compossit floor may help but sack design team might be way forward Dry walls and roof but wet floors with Alutec, just read on motorhome sites its the main topic.

We have been owners of a Bailey Caravan for nearly 30 years using them throughout the year. We have visited many places home and abroad which without the van we wouldn’t have done. During that time we have had the odd problem but these have always been resolved. We are looking forward to a few more years in our Bailey.

We have had several Bailey caravans since 2008 and have enjoyed each one. We only changed vans as new products were added which made our experience better. We have now progressed to the too the tree. As we have an Alicanto grande porto which suits our needs best.

I let my habitation service lapse due to unforseen circumstances which would have meant my warranty being null and void but, after sending an e mail to after care at Bailey, Rebecca replied with good news saying as a good will gesture they would extend the period of cover. Thank you Rebecca and thank you Bailey

After being unable to access the rear of the caravan due to a failed bathroom door lock which luckily did not leave us trapped in the rear of the caravan we had to travel to a dealer for an emergency repair, during this journey the cupboard door latch above the kitchen failed due to not being fitted correctly and damaged the worktop. This was witnessed directly by a bailey technician. warranty claim rejected as bailey say all cupboard should be emptied before use!!!!!! Absolute joke. so beware if you have a Bailey leisure vehicle, as your not supposed to use the cupboards BECAUSE THEY CANNOT FIT AND ADJUST LATCHES !!!!!!! Never in my life have i purchased such a poorly built vehicle . customer service, non existent! On top of the various other issues we have had with this caravan it is the last straw.