Bailey Caravans seems to have a problem with After Sales support and definitely a shortage of spare parts. I had a problem which was solved with the exceptional help of Gillian Pitcher customer service manager.and that is the reason for my high rating .

I’ve purchased parts several times in the past from a number of caravan manufacturers. I’ve always found Bailey parts the easiest to obtain. My latest contact with Bailey for parts was, as usual, a quick, helpful and friendly response. Nicholas East with another colleague could not have been more helpful.

We purchased a new Alicanto Grande 2 Evora with a list of faults and issues which have occurred from day one. How these caravans get past quality control god only knows. Complaints to Bailey are met with defensive responses and excuses. They through responsibility back to the dealers who in turn say they didn’t build the vans. We have had nothing but heart ache and regret since spending our life savings on this caravan. I would recommend joining the Bailey Alicanto FB group and reading the issues raised by owners before paying with your savings. IMHO Bailey should be contacting customers with a written apology and a promise to put things right. You do tend to feel alone as a customer.

Recently bought a 2024 Bailey Unicorn Seville having had a similar van from a competitor. We are thrilled with the Bailey, they have thought of everything, it's a fantastic van to be living in, although a 2 berth, it's light, spacious but very cosy and lovely to live in. I have had a conversation and email exchange with the after care team today to complement the company. It was great to actually be able to speak to a person! I have every confidence that if something does go wrong it will be swiftly sorted. A completely different experience to the previous company who claim to be top quality and reliable.

I have just bought a Bailey Autograph 79-6 2017 in the past few weeks. I have emailed the Bailey support team asking about several different products and advice in general. Nothing wrong with the motorhome just looking to upgrade a few things. A massive shout out to Nicholas East in the aftercare team A+ service and great support and help. In fact could not be more helpful and responding to all my emails with 24 to 48 hours. The team as a whole first class. Thank you so much.

We bought 2022 bailey 640+ in June its was a really hot day when we picked the caravan up I noticed condensation on one of the windows , cut a long story short the window had a crack in it that was noticed by me or my local dealer till after I got the caravan home it went back though the dealer who told me it needed a whole new window and hinge bar and as of today 25.10.23 we are still waiting for the hinge bar to arrive at the dealership they have the window but not the hinge bar, this is very disappointing as we love the caravan but not the after sales service.

In reply to Baileys regarding the underneath floor delaminating yes we have now finally had over a 1/3 rd of the floor replaced. Nobody has been willing to advice why a caravan under 3years old should have this problem and why is there no guarantee other the 12 months from the dealer. Baileys need to put there hands up and accept they have or had a problem with this year of caravan and before.

So after many years away from caravanning we decided to return as we were retiring and would again have the time. In february of this year we bought a new 2023 Phoenix +640. Unfortunately in July I had an accident with a site entry gate requiring repair to the caravan. Long story short - we took our van to the retailer in July for them to quote the job, got go ahead from the insurance and asked our caravan supplier to do the job 08.08.23 and they then ordered the parts and got a delivery date of 09.10.23 - nearly a 2 month wait to get the parts to fix it. Time rolls on and as of today they are still awaiting parts - Bailey say they have a supplier issue and cannot even give them an estimated delivery date. This is really not the type of product support I am used to - I am pretty sure they have the parts to continue to make the current model (which mine is) - but beware if you need parts you are literally on your own. If you buy a Bailey - can you really afford to wait for months for parts if anything goes wrong - buy Bailey at your own peril . REPLY TO BAILEY OFFER OF HELP 23.10.2023. After going through the system with Bailey aftersales the position as at 13.11.2023 is that we are still waitning for parts (we have been waitng for parts since 8th August) We still cannot get a delivery date from Bailey so that the repair to my caravan can be completed). This has now got up past the 3 month stage.. Anybody thinking of buying Bailey in the future should think long and hard because if you have an accident or need parts for other reasons are you willing to park up your investment with no idea of when you will be able to get it repaired. On a lighter note you could always buy 2 and keep one for spares as they have no problem building new ones. UPDATE 28.11.2023 Still no sign of parts ordered 08/08/2023 or any indication of when they will have them in, this is for a 2023 Bailey Phoenic +640 that they have been building all year!

Seamlessly transferred the remaining waranty on our (new to us) Bailey Autograph - even though it took me a few attempts to send over the right docs.! Thanks to Nick East at Bailey for being patient, and helpful.

Purchased new unicorn Vigo December 2022, reported defective front blind January 2023, (warranty claim agreed by Bailey via Campbells our dealer) a retention and recoil wire had not been fitted correctly to one side of the large front window. Despite a number of requests to both Bailey and the dealer we are 10 months on, still waiting for the replacement blinds. On each occasion its the same answer, "We are having problems with our supplier" During the last 10 months Bailey have continued to build caravans but choose not to honor their warranty agreement and replace the defective blind. How long is this going on for I ask, 12 months 18 months, 24 months? Really dissatisfied with the excessive waiting and no future date for resolving the issue.