Poor service right from the start .senior salesperson i was dealing with was hard to contact and didn't have a good knowledge of what was being sold.i had asked to move to another salesperson but was told i couldnt. He also forgot to get my caravan registration plate ready for handover day. I then found 1 fault before I even left the forecourt which was repaired. I also asked how I was meant to jack the caravan to either level or change a wheel.he had no idea I then found 3 more faults once I got home.it is now booked in to get fixed . I then asked bailey aftercare and alko about the jacking issue .my responses never came as I just received nonsense replies . All I wanted to know was where to jack the van as the pre drilled side lift jack holes were stupidly located where a motor mover is situated .alko told me it was my problem as I hadn't fitted their alko mover which still would have been blocked. I feel as if my new caravan experience has been ruined by people not taking responsibility and giving me a solution since they have my cash and don't seem to care

A great Motorhome from local dealership The vehicle came fault free and was in clean condition

Brought a brand new Bailey Adamo 60-4 it was delivered to the suppliers who we brought it from with numerous faults that should have been picked up on a quality control check after it was built, far to many to faults to list here. Totally Unacceptable. The dealers are fantastic sorting out all of Baileys issues. Not good enough Baileys.

Well where do I start !!! We bought our ADAMO75-4i at the NEC Birmingham show from Emm-Bee motors in. Birmingham, the biggest and most expensive mistake we have ever made. I won’t go into the whole details but we have had problems since thy day we picked it up. The sub standard workmanship is appalling and after you have paid the money nobody really cares. The dealers are not interested, even when the faulty cooked delayed us from going to the EU on the date we had intended to go. If you go onto the BAILEY ADAMO group you will see that I am not the only person who thinks the same. We retired last year and we spent a big chunk of our retirement money on our dream motorhome but unfortunately we ended up with one that has given us more stress than we could have imagined. There are hundreds of Bailey customers saying the same thing on the group.

Having just purchased a 21 month old Unicorn Vigo privately I wanted to transfer the warranty into my name , I rang Baileys & spoke to Nick East who explained the procedure which I did within a short period of time, I got the acceptance of the agreed transfer paid the £50.00 fee by Bank Transfer & now just waiting for the paperwork. It does make a change that you can pick up the phone & speak to a human & everything is carried out quickly & efficiently. Great customer service . Steve Easton

Fed up with getting nowhere with an outstanding issue via the retailer, I contacted Bailey Customer Services directly. The issue was swiftly and satisfactorily resolved within 10 minutes! Wish I'd gone direct in the first place instead of months of being fobbed off by the retailer. Thanks Di, you are a star!

Just spoken to Cheryl on the help desk. Cheryl was very helpful pleasant and polite. I tried speaking to other manufacturers and they have not been so helpful, especially one large European manufacturer who refused to speak to customers.

Happy with the Caravan, very disappointed with the aftercare service from both the dealer and Baileys themselves for not giving any backup. The day i got the caravan home, I looked out of my upstairs window to find the big centre window (Cabrera) had a corner broken off of it. I phoned the dealer immediately and the warranty claim was issued. That was back at the beginning of February 2023, it is now Mid September and I am still waiting for a satisfactory answer to my problem. I have contacted the dealer many times, also Bailey themselves, to be told they are waiting for delivery of the windows from their supplier. Rubbish answer when you consider they have been fabricating these caravans all the time i have been waiting for a replacement. Why can they not supply my dealer with one of theirs. If the window leaked I would take the caravan back and demand a full refund. My warranty should not start until I have a fully perfect condition caravan. I am thinking of telling the dealer to take one off of a Cabrera they have in stock to replace mine, then they can wait for a new window before they sell that one. I bet that would be fixed quickly.

CHERYL who took my enquiry yesterday did everything she could to help. After been let down on numerous occasions by a caravan retailer Not Baileys of Bristol I add, CHERYL'S efforts made everything better. Thank you. You have restored faith in mankind

Had problems with a body panel/skirt joining strip supplied by a different supplier so spoke to aftercare/service at Bailey of Bristol, they was most helpful with there advice and subsequently locating and supplying the relevant strip.