Just bought a Bailey Grande Alicanto Lisbon 2023, Dealer Sunyhaven Caravans have been excellent in all ways such as sales process and delivery handover. So far so good, not been away yet.

We are the owners of a Bailey Ranger 460/2, Series 5 caravan first registered in 2008. We love the caravan and find it very roomy for two people. The build quality is good and it looks modern even though it is now nearly fiften years old. We use the caravan to camp in the summer in the Netherlands, and we store and have it serviced there. We have now decided to register it in the Netherlands but registering it has proved difficult, mainly we think because of Brexit. We have been asked for one document after another, in spite of already having a full folder of documents to begin with. Five stars is not sufficient to show just how good the Bailey aftersales team have been in listening and responding to our requests for more and more information. At no stage have they given up on us and each time they have patiently tracked down the information for us. We are very grateful.

I am commenting on the superb after-sales warranty handling and customer care. After an issue with the warranty through a dealer, I contacted Bailey direct and was delighted to speak to Diane Moody, in their after-care department. She dealt with my query in a highly professional manner, smoothed the issue over and ensured that the warranty claim was approved. Her manner was friendly, courteous, and exercised discretion to ensure my issues were dealt with. If only other manufacturers were as customer focussed. When I next consider a purchase, this experience will ensure I return to Bailey.

The chassis of the Adamo is built by Ford. Bailey then convert this to a motor home reintegrating the electrics of a transit van. Our vehicle electrician specialist found a number of faults where Bailey had not reintegrated these wires properly causing a transmission warning light to stay on. A needle in a haystack to find the issues and correct. Yet Bailey blame Ford and Ford blame Bailey. It is clearly a Bailey issue as explained above. Sick and tired of dealing with this company. They admit no responsibility at all for shoddy workmanship. We will be getting a full refund. Never buy a Bailey product. Hideous company.

Purposeful, Patient & Pertinent!

I waited a year for my baileys Adamo 64-9. We finally picked it up in September 2022, and had a weeks adventure planned, as home was up north and a 400 mile drive. Day 2 of ownership, we started to experience a number of electrical problems, we had roadside support out twice, they advised to get home and have it looked at by a Ford dealer, as the main error seemed to the main dashboard/cab. On arriving home, we couldn’t shut down the engine, so my partner sat outside the house for 2 hours with the engine running, waiting for roadside support to assist again. A long story short, the motorhome has been back and forth, via fords, independent vehicle electricians and both have said the electrics in the motorhome are shocking ‘bodge job’ was one comment from fords. To fix they said it needed to be stripped right back, cost £10k + definitely a baileys issue, even though they are blaming ford. The ignition issue, where the van wouldn’t stop running was a Ford issue, and was fixed immediately. It’s now 2.5 months since taking ownership and we used our van for 3 days. I’ve spent £64k on a piece of junk and our future plans are completely ruined. Avoid baileys, shoddy workmanship, shoddy after sales support and just refuse to take ownership. The dealership I purchased from have done their best to help, but the issues are so severe, even they are struggling. UPDATE 16/12/22 - Baileys are denying any responsibility for the shoddy electrics in my brand new motorhome, siting it's a Ford issue. Well Ford have been very proactive and had the motorhome for several weeks, checking every component fitting by them. They have confirmed the shoddy electrical fittings are not due to their Ford build, as they are in the living area and they don't have anything to do with the electrics other than in the cab. Avoid assembled in Great Britain, it's.a joke!

Still waiting for parts since July don’t ever buy from Bailey they take your life savings and that’s where the journey ends for them ,

Too many faults with a brand new van,it's actually costing me more money to keep going back and forth to the service centre.

Yet further problems with our 2021 Black edition went in for first service in August and it was decided we needed 2 new roof blinds as they where very stiff now some 4 months on we are still waiting and now 1 of the blinds has jammed part way, absolutely ridiculous will definitely be our last Bailey in fact we are looking to get rid and get a Coachman if funds will allow

Again my 5th brand new Bailey caravan and still and I am taking back to my my suppling dealer for the 2nd time for the same issues. Poor quality upholstery, trim alignment any general alignment.