It seems Bailey's of Bristol are always sorry, but of course they actually don't care. The response shown below is total rubbish! They have the items but, on their own admission, are concentrating on using them on new manufacture. They don't care about existing customers. The reference to the lock is a red herring. When eventually it arrived it looked the same but the fitting wasn't. We had to dismantle the new device just to extract the bit that was broken. Time and effort and £69 for a tiny part. Look at the Trustpilot ratings for Bailey. Speaks for itself doesn't it? To 'ensure the part is with me as soon as possible' all they have to do is take one from the production line supply. Sheer arrogance and if you are thinking of buying a Bailey motorhome or caravan perhaps think again for despite blaming Covid, I had other problems before the virus struck. Reply from Bailey of Bristol A day ago Hi Ian, Thank you for your feedback. We are sorry that you are experiencing delays with your order. As COVID continues to impact the global supply chain many of our suppliers are facing severe challenges with the supply of raw materials and essential components. Regrettably, some delays continue to be unavoidable. Our Purchasing Team are in contact with our suppliers on a weekly basis, and you will receive regular email updates with the latest information. Please be assured we are doing everything we can to ensure that your order is with you as soon as possible. I can also see the team are investigating about the lock received.

Beautiful Bailey S.5 We ordered our new S.5 Pamplona in January. During the long wait I saw lots of negativity on the Facebook Unicorn S.5 site about poor build quality, which I found very unnerving. We took delivery of our new Pamplona, from White Arches in Northampton, a couple of weeks back. And we LOVE it. Konrad at White Arches had done a thorough pre-delivery inspection and we haven’t had any issues at all. We are out in it now, and it is just perfect. Spacious, light and airy interior; so much storage space; fabulous heating/hot water system; great interior lighting options; comfy mattress. I could go on, but we are absolutely thrilled with our new Bailey S.5 and with Konrad at White Arches dealership - we had a winning combination.

Hi we have a bailey Pegasus grande se Bologna, it is our first new van and was a present to each other. We got it from lowdham leisure world Nottingham. And we are very disappointed in it there is a lot wrong with it and has to go back for warranty work don't want it know as not a good van.

I am in Australia and own a Bailey Unicorn Pamplona which was brought into Australia by Bailey Australia and modified for Australian conditions. I am by the way very happy with it. What I am not happy about is the appalling way Bailey UK have treated their loyal Australian customers when they suddenly closed operations down in Australia and left their customers high and dry,they had faithfully bought their caravans in good faith. There is virtually no warranty system in place in Australia (one agent in the whole of Australia)and to make matters worse they have even stopped customers being able to buy spare parts to try and fix problems themselves by not allowing parts to be shipped to Australia. Their behaviour has been disgraceful to say the least. They should hang their heads in shame.

New van (cabrera)was appalling from the factory,rejected at handover. rear sliding floor bent(known issue) fridge door bent (known issue) shower not sealed Scratched damaged bits missing New front blind,who designed it???? Rubbish Banging vans out without checking what they are assembling. Quantity not quality it seems. Worrying thing is dealer checked other stock vans and all had issues. So glad we rejected it now having read so many complaints. Bailey you could support your dealers even better if you built them professionally to start with rather than leaving them to clear up your mess!! Full refund obtained,van cancelled.Doubt Bailey will care

Bought a brand new Bailey Unicorn Vigo V caravan from Ropers caravans of Catterick. On holiday in France found mould in the front floor section under the seating. Only found the mould after my Grand daughter dropped a bracelet between the seats. Absolutely mortified. This was to be the caravan for our retirement. I sent an email to Bailey and requested a resolution to our problem. Talked to Chantelle Bailey after care, who directed us back to the retailer. Ropers of Catterick eventually sent their technician to check for damp. He said the readings indicated to the front floor area as dry. We were not convinced, surely mould is accompanied by moisture? However he recorded very high damp readings towards the rear of the van. Which we were unaware of. How do we know that mould is confined to the front of the caravan. Has the rest of the plywood floor is covered in vinyl floor covering. He suggested a vinyl covering over the affected mould area as a resolution to the problem. Or to cut out the area and replace with plywood. I asked the technician if a full inspection of my caravan was carried out, prior to our hand over. He said that area would not have been necessarily checked by them. I also asked him would it be safe to use the van as my wife unfortunately suffers from COPD. He did not reply. Mould and spores are known to be toxic. I suggested to Bailey in my second email that the caravan be returned to the factory for a full in depth inspection. This would put our minds to rest regarding the mould and its future implications to our health. So far no reply from Bailey of Bristol to our second email.

purchased brand new 2022 unicorn cadiz the faults with it are endless bailey fobs you off saying dealer will rectify them but looks like the quality control person was either off that day or had a hangover all the same ..paying £31000 this should not be happening . WELL THERE IT IS AS I SAID FOBBED OFF AND PASSING BUCK TO DEALER.

Nice van spoilt by poor quality finishing. Unicorn Cabrera, bits and pieces not fitted correctly, towel rail in shower fell off, front window surround detached. Not to mention that the radio and ATC not fitted, to follow later, hopefully. I'm frustrated that radios are in stock but not available to me, even though I paid full price. Nobody at Bailey will reply to my messages.

We purchased our Bailey Black Edition Vigo in 2020 took out a warranty claim because the midi heki roof light and blind was not fitted correctly at the factory !!These parts were ordered on 17/6/21and sent to Campbeiis of Preston .Have taken the Van 3 times to be fixed and still waiting to be resolved !!Can anyone out there Help

We took delivery of our new Pegasus Grande SE Bologna in early August. We enjoyed using the van for our holidays planned late August into Sept. Towed well as Ned very spacious and well equipped. Upon our return home when washing the van we found a split in the roof. It is about 4” long and in the centre of the roof. This was reported to the dealer who immediately sent pictures I took to Bailey in Bristol. Sadly I have at this time not heard from either the dealer nor Bailey. So, you buy a £30k caravan which develops a serious fault but getting it resolved appears to be a very difficult and lengthy task. Bailey’s need to really improve their customer service. Very disappointed!!