Not happy at all with Baileys. We purchased a New Bailey Grande Pegasus Messina in November 23 via Oxford Caravans. 1st thing it didn't come with sink plug ( REALLY) I do realise that £ 32000 is not a massive amount for a New Caravan but it is a lot of money to us. 3 Strings on 3no windows have broke, various other catches have fallen of and the door doesn't lock(SECURITY). So I phoned Oxford Caravans who informed me I would have to bring it to them, which is a right pain as its on a Seasonal Pitch and I would have to empty and take down the Awining. I could understand this if they were major jobs. I asked them if I could use a Caravan Engineer who does work for their sister Company Reading Caravans, I was told I would have to get permission from Baileys of Bristol, who quite frankly where no help whatsoever. Moral of my story is Don't Buy a Bailey Caravan as Build Quality is Crap

It’s a one star at the moment, depending on your response. Purchased an Alicanto grande Porto two weeks before Easter and used it over Easter, it flooded, from the water supply, we presume from first minute but we only discovered it on second day but we had to stop using water for two more days. The heating doesn’t work in the rear of the caravan. Edgings coming loose, three cupboard doors catching, kitchen sink seal has come away, hinges squeaking, battery issues (may be battery though) and one of the most annoying things in a caravan costing almost £40,000 at the start of the year, the sink plastic bowl is too high and doesn’t allow the chopping board to rest in place and I know baileys is aware of this, I have found one that fits, it is a spinflo for use in a swift, it cost £15, just wondered who at Bailey to send the invoice to.

After reaching out to the aftercare team which i find such an ironic title of a department, it was no surprise to be told that i am now in my own dealing a caravan which has had 4 previous attempts to fix water ingress in the same area of the van. This is a reflection of this company, flawed caravans which when problems develop, you need to get rid before your warranty expires. 4 episodes of damp in one area is certainly reflective of a vehicle not fit for purpose. Be careful before being wowed with glossy brochures and sales patter. £30k now for these vans from a company with a questionable moral compass. They do everything in their power not to acknowledge responsibility.

It was such a relief when calling customer services to speak with an assistant with very little waiting time. My questions was answered in the most professional manner and I was more than satisfied with the end result when ending the conversation. A confirmation email was also sent to me. Well done Bailey 👍

I bought a Bailey Caravan in 2022. This one was my 4th caravan from Bailey. Since buying it we have sadly had nothing but issues with it. It has been in to have doors fixed, windows fixed, the toilet fixed etc etc. Considering it's just my wife and I that stay in it, it should be in immaculate condition. We have recently discovered it now has mould in it which has rapidly spread. As any avid caravanner will know water ingress in a caravan is the last straw. Even more so when you discover this began as a result of faulty window fitting during assembly. I wrote to the CEO Nick Howard to express my total disappointment in the workmanship of this caravan. Needless to say I received no response. When the CEO doesn't care it speaks volumes about the staff below him. Our caravan is now yet again booked in to be 'fixed'. It has spent more time in being 'fixed' than it has being used. I will never ever buy another Bailey Caravan again and I would strongly advise anyone thinking of buying a Bailey Caravan to go elsewhere. They accept no responsibly whatsoever for their failings and leave people feeling disappointed and ripped off! Absolute disgrace!

11/4 Update : Van now finally booked in for repair in July, it could have been in June but we have bookings to use the van at that time. Happy that Bailey has put in some effort to expedite, but really we shouldn’t have had to chase this up the way we have. I’ll update again once the repairs are completed. Thanks. 8/4 Update : Parts now confirmed as delivered to the Workshop, so thats taken 7 months from inspection to parts availability. Now the wait for Workshop capacity, fingers crossed we can fit between our planned use of the Van. 2/4 Update : Note that Bailey are “looking into” my complaint as per their response of 26/3, however still no tangible update on the missing parts or when we can hope to have our Leaky Lisbon repaired. 18/3 Original Post : Having owned a Bailey before we decided to trade up to a Grande Alicanto Lisbon and took delivery in August ‘22 though it is a ‘23 model, this was supplied by Campbells of Preston. On the whole we have been very pleased with the Lisbon and having taken early retirement have done a number of extended trips, we find the van comfortable and easy to live in. After almost a year of ownership and a few minor niggles image our horror to find the inside of the van flooded after a relatively short drive in heavy rain. We managed to establish the significant leaks were from the nearside windows and to a lessor extent from the three front panoramic windows and were advised by Campbells to Tape up the windows using clear Gorilla Tape. This first service was due and as we live some 350 miles from Campbells we used a local approved workshop instead as we had with our first Bailey. The result of the damp inspection was shocking, damp readings in the 60-70% range in the worst location and several areas with readings well above the 15% “investigate” threshold. Passing the survey as well video evidence to Campbells we were advised they couldn’t perform body repairs so would use a sub-contractor Motorhome and Caravan Repairs nearby and we should take the van there for inspection. Due to the distance involved we arranged the inspection as soon as we could which ended up being on the 8th September’23. The inspection revealed that the sticky tape seemed to be working and it was evidenced that most of the very high damp readings had started to reduce but were still high. We summise that the windows may have been leaking for some time undetected rather than being a one off like we originally thought. A claim was raised with Bailey to replace the two side windows and to investigate a repair the extent of the damp in the floor and damage it may have caused. Months passed and we struggled to get updates, we were informed on the 3 Nov ‘23 by MH&C Repairs that our claim 7623830 had been approved and parts were expected to dispatch from Bailey (Prima) by 10 Jan ‘24. This date came and went and we heard nothing, a few emails back and forth also got us nowhere, then a call from MH&C Repairs informing us the parts were not due until April ‘24. Not being at all happy about this latest update I decided to write to Bailey directly via their website about the parts. I got a reply on the 26th Feb ‘24 from Nicholas East at Bailey indicating that “All the items are ‘On Pick’ and will be despatched by the end of the week.” A delivery of up to two weeks was indicated which took us to last Friday 15th Mar ‘24. Optimistically I called MH&C Repairs last Friday afternoon to be informed they would have to call me back (which they haven’t). Separately I replied to the earlier email from Nicholas East to see if Bailey can confirm from their end that the parts have been delivered, today 18th Mar ‘24 I received a reply informing me that all the parts were delivered apart from a Window which is to be delivered directly from the manufacturer, no indication when (and what happened to the original window which was “On Pick”?) I have replied to Nicholas requesting this claim 7623830 be escalated within Bailey but frankly we are completely unimpressed by Bailey in processing our claim. We bought what we thought was a luxury caravan from a reputable manufacturer and we’ve ended up with significant leaks, water damage and damp smell. We are hugely dissatisfied with Baileys after sales care, Campbells as a Dealership who basically have washed their hands of the issue, and a repair shop stuck in the middle without the bits to do the work. ABSOLUTE DISGRACE and meanwhile we rely on stickytape to keep the rain out of our £40k Caravan.

My experience so far has been great - we've just bought a Discovery and have transferred the warranty in to our name (we bought from a guy who has bought it new last year). The form was easy to complete, and I had confirmation that the transfer has taken place.

My Autograph 79-6 went in for a repair ro the drop down bed brackets,which had caused cracks to the inside walls. Iwent through my dealer who organised a back to Bailey warranty repair. Bailey said they would have the vehicle for three months to effect these repairs. It has now been with them for nearly eight months. The customer services work not tell me anything, alm questions have ro go through my dealer. Everytime the dealer spoke to them Bailey would say that they are quiting for a certain part. First it was exterior locker doors, then Labels, then A new Shower and now it is waiting for a new rear bumper. I know the repair turned out to be a major one, with Bailey having to completely reach both side panels. The shower and bumper replacement was because they didn't fit correctly when the new sides were fitted. They knew thi was a big job but they still quoted three months. It went to Bristol on the 10th of July, so I lost the use of my vehicle for a whole season. Even my dealer is fed up with there service and lack of replies and information. My dealer had now requested the vehicle back until the new bumper arrives. So at least I can get the use of the vehicle. Whilst at Bristol the Hab Check and vehicle became ober due. I have sent two complaints via email. Even asked to speak to a manager but was told no available and that they wouldn't call me. I am discussted with this poor customer service by Bailey. They do not seem to cate about their customers at all. Anyone considering a Bailey should have a look at the Bailey owners site.

Unfortunately this company allow frauds to sell their caravans . Their appointed dealer in Harrogate Steve Mann caravans is under a massive fraud investigation for selling campers and caravans and not settling stocking finance . Shame on Bailey .

I bought a secondhand Bailey caravan and have been impressed with the responses I got from the aftercare team. Nicholas was happy to transfer the remaining warranty even though one of the services was three weeks outside their allowable service window. Hopefully I won’t need to see how good the warranty actually is. The van is a 2020 Bailey Unicorn Cadiz black edition which we are delighted with.