Quick contact with an advisor, problem resolved with relevant information.

Following my enquiry, I find I can download a certificate of interest for the previous financial year from my Tandem App. Thanks George for talking me through the process.

Diane dealt with my enquiry quickly and effectively, with no waiting time. So different from high street banks

Ryan, on the app chat page, was very helpful and efficient.

Very helpful and polite Tandem representative

Excellent customer service. Answered chat immediately and updated details as requested.

Very helpful lady but your app is useless as it gives a balance supposedly in my nominated account that is way out of date????? Why??? What’s the purpose ?????

Received a call today from Tandem saying they needed to speak with me about my account. They stressed it was not a marketing call (suggesting a level of seriousness) when i expressed concern at having to pay extortionate call costs as I am currently not in the UK. Only after multiple questions was I able to find out that this could be discussed over chat. And the issue? Updating my employment status/summary which is not an urgent or serious issue at all. Ridiculous scaremongering which will likely cost me since I took their call. Such a frustrating experience for no reason.

Good company and savings bank, quick help too

Great customer services. Addressed my query promptly. Lovely agent too