Quick & easy contact.

All good, no problems at all.

I got the answer I needed but they were simple answers that could have been given quicker. Average - not bad but also not particularly any better than others providing similar online Webchat services too.

Good interest rates and a user-friendly app, which they regularly improve. Overall a great experience so far.

Quick and clear

I needed help changing personal details attached to my account. The customer service was quick, efficient and pleasant. Exactly what was needed.

This has been the most straightforward company I have ever had the pleasure of banking with. They made everything simple and easy. What a lovely, helpful person on the phone. Thank you, Tandem.

Answered call quickly and query sorted in a few minutes

Great to speak to a person with a name, Diane! Very efficient, helpful & human! Problem sorted very quickly. Thanks very much!

Great app, super helpful on the phones as well when you call up!