Friendly staff. Safe and secure. Doogle can be very vocal, the staff are always able to deal with him, he doesn’t like being bathed and groomed. Really happy with his cut and beautiful soft fur after his treatment.

Rosie looked lovely as usual staff always friendly and helpful

Very professional and polite

Dog groomed well as expected. Pricing has increased greatly and depends on groomer waiving a ‘measuring stick’ around. The groom room is on the first floor and the lift has been out of order for over 6 weeks, making the access very difficult for someone like me, with multiple disabilities. The store management does not seem to appreciate the problems the lack of access presents. Whilst the store staff brought the dog to me, they were unable to make follow up appointment.

Brilliant Professional Staff My previous dog like going to the Groom Room sadly I lost her last year but now have a new pup this was her first visit and as always was taken very good care of. You don’t get better treatment anywhere

My dog's love getting pampered and The Groom Room always does an excellent job

Molly always looks and smells lovely after her wash and dry groom. My only complaint is the customer lift wasn't working and using stairs is an issue for me, if I'd known ahead of time I wouldn't have gone.

Excellent staff.

Welcoming Easy and convenient to book Lovely young lady, Molly, who did the groom Will be doing a return visit

We have been taking our lab for his entire life to Letchworth and he has always loved his groom, but the last time we took him, he apparently would not allow the groomer to groom him, he was so anxious, since we picked him up, he has been a different dog and scared of everything! Seemingly his usual groomer has left, so looks like we are too, there is absolutely no way I am taking him back. He used to have so much fun when going and always looked forward to it... not anymore.