Very bad service, even after the payment and order confirmed- they said it is out of stock. No E mail no communication , i was the one who called and they confirmed about out of stock, so if it is out of stock why you charged me.

I had a terrible experience with Cartlow. I purchased an item, returned it, and received refund credit to my account. However, I later discovered that my credit had been used to top up another account without my authorization. I escalated the issue to Cartlow’s customer service, but nothing was done to resolve it. Despite multiple attempts to get assistance, I was met with unhelpful responses and no real solution. This experience has made me question the company’s credibility. I would strongly advise others to be cautious when dealing with Cartlow, especially when it comes to refunds and account security.

Disappointing Experience with Cartlow I'm extremely disappointed with my experience with Cartlow. I ordered a PS4 on 31/01/2025 with an expected delivery date between 3rd and 5th of this month. However, it's now 08/02/2025 and I still haven't received my order. The lack of communication from Cartlow's customer support team has been frustrating. Despite reaching out to them, I haven't received any meaningful updates on the status of my order. As a customer, I expect timely delivery and clear communication. Unfortunately, Cartlow has fallen short of these expectations.

For me it was Definitely a bad idea, I don't know about others, but , my personal expericne with them it so annyoing, I've order a used laptop "Thinkpad T490" on 23rd of January, now it's 2nd of October & yet no updates from the site, no update from emails, and cusomter call center is based on eygpt, not even UAE, WHAT IS THIS TRASH !! The alleged delievery time frame was from 3 to 5 days, on their website, I already heard some bad experices with other people from this website, but, I wasn't sure, not until I placed the order for the laptop. Really if you can find used product from other site, like Amazon, Noon, Although I don't always recommend them, it would still be better than wasting your time in their website. Edit (February 8th): I purchased it in top condition, but here’s what I received: The screen is not properly glued to the frame on the left corner. The keyboard requires hard presses. The left trackpad button is kinda stuck. The camera shutter is broken.

Whenever i order something from them , first you have to acknowledge that your ordering a second hand product, so when i order from them and i find any complications with the product i don't return it back simply because they are also outsourcing the products from third party shops and so the return will be tedious and time consuming if you don't have any. as of now i ordered a phone on the 18th ,January 2025 and today its 23rd of January 2025, still not yet received the product and there customer services no one is there at the moment , imagine and its 11:10 am in the morning ,for an online company. but what has bothered me on this trust pilot platform regarding Cartlow and made me to write this comment is the mere fact that they don't respond back to customer complaints on this platform but they find time to respond back to customers thanking them , that only tells you a lot about the companies values and missions. Cartlow used to be a good platform when it had just began and i used to buy lots of item from them , but for God's sake last time i ordered a Samsung tablet and i received it, the screen was literally lose on the edges with all the glue used to replace the screen was still leaking out but like i said i don't bother returning anything on Cartlow , i went to repair shop and fixed it my self . another incidence i sent my Iphone11 pro to sell it on there platform , they return the device to me and said the mobile didn't pass the assessment test which is ok , but my original charge that i sent with the device they didn't return it back to me, only the mobile i receive back but i like i said still i didn't complain back .

For starters I have bought a laptop that was in preloved top condition from a 3rd party seller on this app previously in October and its spectacular. This time I bought a Samsung phone that's in preloved top condition. I got it on January 12th. The condition of the phone is good for the little amount of time I used it. Therefore I can't say much about it since I actually didn't wanna use it after I realised on the same day that there were two crucial things different from the listing. 1) It was listed as dual sim, instead I received a single sim. 2) It was listed as an international version with a model number ending in B, but instead I received the Korean version which its model number ends with N Additionally, I somehow got a 256GB phone eventhough I ordered a 128GB phone. From the beginning of the return process I was a bit skeptical as I didn't receive any type of confirmation and there wasn't any way to check anywhere if the return was initiated so I called them the next day on Jan 13th to which they apologised and sent me an email stating the item will be picked up in 3-5 days. There is no method of tracking that aswell. Its now Jan 21st, I have called them on the 15th, 16th and 19th. Each time they make it seem as if the issue is solved and as if they just didn't know. They kept assuring assuring me each time that everything is alright. I have sent multiple emails throughout but to no avail. I am not gonna bother writing any details about my order here cuz i have pretty much given up since its been almost 10days. It seems that I just got lucky with my first purchase from them. Edit: my issue has been solved (30th January)

Awfully horrendous experience! The order was already late so I called their so-called call center. It seems the guys sitting there are using phones from the Stone Age. The distortion literlly gave me a migraine. The guy sitting there could not speak proper English, was super nervous and took nearly 10 mins to tell me the order will take another 3-5 days. I had to tell him twice to cancel the order which he said he did but guess what… he didn’t! Wish there were zero stars or a garbage truck sign instead. Wow, just wow!!!

my experience in cartlow was too bad,i order 2 mobile last december 29,then till january6 they dont deliver we always call and they said deliver tomorrow until more than 1week they dont deliver so i cancel it and now our refund money till now they dont return it in our account..from january 6 cancel and now january 20 till now they dont return our money..

I just wanted to take a moment to thank Cartlow for their outstanding service and amazing products! From start to finish, my experience has been nothing short of exceptional. The quality of their products is top-notch, and it’s clear they put a lot of thought and effort into what they deliver. On top of that, their customer service team is incredibly friendly, knowledgeable, and always willing to go the extra mile to ensure satisfaction. It’s rare to find a company that truly cares about their customers the way Cartlow does. I’m beyond happy with my purchase and highly recommend them to anyone looking for Perfumes, Watches & Laptops . Thank you, Cartlow, for setting the bar so high! 🌟

I had an iphone after a week it over heated i return it back since that time worst experience ever with the customer service they have rude agent called Muhammad keeps hanging up and worst experience ever until now i have not received my money back every time with another update and i will not stop calling until i got my money back worst company ecer dealt with