Billed and took the same payment twice a month for 4 months, and took 6 months to rectify their mistake and refund me the extra they'd taken. They never called me back despite me calling several times a week. I ended up having to get my bank to reverse the extra transactions. Then they called me immediately Their customer service is an absolute joke. Avoid at all costs

I have received an email containing a settlement figure from Neo Energy. I am in dispute with them regarding their billing and continued failure to provide exact figures for usage and charges. Has anyone else had the same offer?

This company should be prosecuted for there actions unlawful billing to people that have never been a customer to them never had a account nor have they ever supplied my property WITH THERE SERVICES invoiced me £861 today and no explanation BECAUSE you can't get in touch.. I will be sending you and invoice for mental health issues after this morning. This company is not worthy of a good review just a heads up for people who want to switch to theM STAY WELL AWAY!!!!

ZERO stars. Received a bill today for over £1400 and I am not even with them! No answer to emails and no one picking up the phone. Avoid Avoid Avoid.

Worst company ever,no stars!!! Just got a statement over 1600£,shocking especially because they are not my energy supplier. I have joined Scotish Power over them last year. No customer service available ,awful.

Would have given them no stars if I could don't even deserve 1,Changed over to this company last May,worse thing I have ever done, they have never sent me any statements of usage all I get are invoices ,have tried phoning ,e-mails also live chat, was supposed to be Priority to get things sorted,still waiting now this morning saying I owe them £1357.10 fo this year, I have paid all invoices up till now, paid by bank transfer, and like others ,address is still wrong despite telling them numerous times, really don't know what to do, also I don't know how this company still in business

Worse company I have ever dealt with. Left them in Sep 21 and moved to BG who I pay every month. However I still receive monthly bills from NEO. I spoke to a lady who said they are having issues back last year and they would sort it. Since then I constantly get bills from them. I must have emailed 20 times explaining that I am not a customer of theirs but I have not got a single response. Today I have woke up to another bill this time for £800 telling me it will go to credit agency if I do not pay. I will be reporting them to the ombudsman.

This is quite possibly the worse company I have ever had to deal with. They send endless incorrect bills when you contact thier so called customer service they cannot access your account and inform you the correct team will respond in the 7 months I have been trying for a response I have yet to receive one not only via phone but by email. I have lodged a formal complaint and am in contact with the ombudsman to help resolve the situation. Avoid at all costs.

Signed up to neo, the realised within an hour I didn't want to go with them after reading their reviews. I instantly cancelled it and went with another supplier. Kept getting emails from them advising to set up a direct debit. Rang them and they said they had received my cancellation request. But still got emails, I got the odd reply saying to ignore these. Now a year on I've got a bill saying I owe 840 out of the blue and if I don't pay it by the 1st June they will contact debt departments. I will be fuming if this affects my credit score. I've emailed them but don't hold out much luck on getting a reply

This company is a joke, I left them in September 2021 but still get monthly bill. I have phoned but never get connected, emails never get a reply. My account was in credit when I left, the latest email advising me to pay over £52 per month than the company I switched to. Joke simply a joke.