I just dont pay my bills and they say nothing. Imagine how bad the company is.

Like most of the people here, their billing and communications is shocking. I have tried contacting them countless time to no avail. I raised an ombudsman complaint and got a response from Neo to the effect they had answered my queries and had told the ombudsman to close the complaint when nothing has been sorted out. AVOID, if you are having the same problems raise an Ombudsman complaint which can be done online.UPDATE They finally sorted out my billing issues but unfortunately sent a direct debit link that doesn't work, I have asked them to send a new link but have had no reply. If you use this lot email them meter readings every month to provide ample information to bill correctly. FYI -They don't have the technical infrastructure to read smart meters remotely.

Same issues as everyone else with double (sometimes triple) invoices a month with no breakdown on energy consumption. Ignored all my emails and never returned any calls when I was fortunate enough to get through to speak to someone. I went to the ombudsman who ruled in my favour on Feb 5th but they have not been able to get a response from Neo energy to get them to rectify the issues and repay my owed money. It seems that the ombudsman have zero power to get Neo to follow up even following a decision. Each time i contact the ombudsman for an update they just reply...No response and it has been escalated...which makes no difference. Much like other reviewers I would like to leave Neo but am trapped, if i leave i suspect that I will never get back the money I am owed sadly.

The worst energy supplier I have ever used. I have been paying by direct debit a fixed amount but also receiving invoices saying they are unpaid and the amount outstanding is rising each month. I spoke to someone when I got the first reminder and was told it was a glitch in the system and to ignore them. But they are still arriving each month. I have tried repeatedly to phone and email but to no avail. It is worrying.

Moved into a property supplied by Neo Energy in January and have been trying to contact them ever since. Given current fuel prices we could not get service with anyone else without paying £300+ a month (for two people in a small two up/two down property). Today I have just managed to speak to someone and have been told the reason no one has got back to me is because they are the ‘new team’ and had no one working in a customer facing role - they did not have an issue with their phone lines, they had no one to answer them! Could not resolve my issue, said he would escalate it but then read out someone else’s details over the phone to me instead of my own!! Will wait and see if I get anywhere but as it stands I will be leaving as soon as I can find an affordable contract!

Absolutely appalling company. Their billing is atrocious, they never provide accurate information and they don’t provide access for you to see your account or billing info. They don’t respond to emails or requests for up to date bills. They don’t even respond to complaints raised in writing or via their ‘chat’ function, even when they have promised to do so. Have had to raise a case with the energy ombudsman and was told even they are struggling to get a response from Neo. Avoid them and choose any other supplier

In March the company go-cardless cancelled my direct debit in March who use to take the money for Neo-energy I have t have rang and email many times I have no idea what my bill will be as a pensioner I am really worried what the impact will be this company customer service is terrible who can see for help.

I have been with Neo Energy since April 2021 and like other customers cannot get in touch either by phone or email. I stopped my direct debits in September as I had a £450 credit. I also accepted the offer of a two year fixed price contract but did not receive a confirmation. All they do is send email bills with the wrong address on. I complained to the ombudsman and they could not get any response. I was awarded £60 compensation and Neo were told to correct my address and confirm I was on a fixed price contract. Again no response. I have all my meter readings from day 1 and know exactly what I owe if I am on the fixed price contract. Now even the "front office" phone number just gives a recorded message saying please try later. The only positive is that they are still the cheapest even with the new price rise. Even cheaper if I never have to pay them!

Shocking Company, i have contacted them on circa 20 ocassions to advise I have paid an invoice they are harassing me for. Call backs promised from the "mythical accounts team" that never materalise. Stance I'm taking is that i won't pay the May invoice until they have confirmed reciept of my April payment which i suspect is sitting on their suspense account. Oh when are OFGEM going to revoke their operating licence?? To echo other reviewers "AVOID, AVOID, AVOID"

I have been a customer of Neo since August 2021. Around that time they offered a fixed tariff, I accepted by return email, I have heard very little since except that I appear to be on a variable tariff. I receive invoices monthly but with somebody else’s address. I have paid regular monthly direct debits based on my original monthly rate. I ignore later higher invoices because of wrong address. I have sent 40 emails highlighting their mistake but have had no meaningful reply. Phoning is a waste of time. As others had said this must be the most incompetent energy company, certainly they are the worst company hat I have the misfortune to engage with. AVOID, AVOID, AVOID!