I wish I’d looked at the reviews before I joined this company. Like everyone else I’ve found communication to be non existent. They don’t return phone calls or answer emails. Although I pay by DD they send me a bill every month with no details as how they arrived at the amount. Like many I’ve had a settlement fee but again no statement showing details. I hope Ofgem close them down, they are so incompetent they don’t deserve to trade.

I cannot believe this company are still allowed to trade! I believe they are a subsidiary of UK ENERGY Incubator Hub LTD. This company is currently under investigation by OFGEM and is required to provide details of its finances. Stay clear of this outfit!

KEEP AWAY, AVOID THEM LIKE THE PLAGUE! THEY ARE THE WORST ENERGY COMPANY ON THE PLANET!!! They are nothing but a bunch of cowboy operators. In September 2021, they offered my 92 year old Mother a fixed tarrif they called 4.2, which replaced her varable 4.1 tarrif. We confirmed we would like to switch by email as directed. We heard nothing. After a never ending number of follow up emails, still no reply. Then came the phone calls. Always the same woman replied "a person would call back". Complete liars!!! Nobody returned calls whatsoever. The only communication from them were bills demanding money with figures just plucked from nowhere with no details of how they justified them! FURTHERMORE, BILLS SUBMITTED WERE ON THE OLD 4.1 EXPENSIVE TARRIF PLUS MY MOTHER'S ADDRESS WAS SOMEONE'S ELSE!!!! I opened a case with the Energy Ombudsman who found in my Mother's favour which compelled Neo Energy to put matters right and impliment their findings within 6 weeks however, they did not bother to do so!!! After chasing the Ombudsman with many more phone calls & emails, we are still waiting for a satisfactory outcome. After 8 months of waiting, this highly questionable company finally sent bills which contain concocted figures and bare no relation to the first submitted during the Ombudsman's investigation. ..........And so it goes on. I informed Ofgem who gave an unsatisfactory reply. I then contacted my Member of Parliament who has been working very hard trying to resolve the matter and we are now awaiting response from the Energy Minister. These cowboys should not be permitted an operating licence for such dishonist, sub zero customer service. All they are interested in is greedly demanding money and treating customers like riff-raff. STAY AWAY FROM THEM!!!!!!

My case is with the Energy Ombudsman. They were advised by NEO that they had supplied the information requested. One slight problem - it was for an entirely different customer. My name is quoted but the address is incorrect and so is the account number. They have even awarded my ex-gratia payment to this incorrect account. The level of incompetence of the staff is staggering. Obviously the owner of the company just doesn't care about customer service.

Out of the blue call in June last year from their sales team offering me a cheap tariff for dual fuel. I agreed to the switch and heard nothing more. Chased in July 2021 to confirm both services had transferred and was told only my electricity had but they’d look into it and come back to me. I ended up having to pay for dual fuel with both Neo and my previous provider which nearly doubled my payments. I called and left 5-8 messages for call backs, sent numerous emails asking for an update and nothing, logged 5 complaints. I then cancelled my DD and moved back to my original supplier. Neo now owe me money but over the weekend I have been billed £800 to cover the dates I moved to my current supplier despite it being detailed in the industry database. I’ve tried calling again and emailing and zero response. I’ve now logged a case with the ombudsman. Awful company! Don’t be fooled by the low cost…it really does mean awful service! Absolute cowboys.

A truly shocking company They have failed to respond to any of my communications during the past 2 months (over a dozen in total) I have submitted a formal complaint to the Ombudsman How can this company still be allowed to trade?

Well over the weekend I actually received a complete bill from Neo from someone called Julie Hanson and dammit it is a correct bill, even includes the £75 award that Ofgem gave for poor service and no communication. So perhaps they are slowly getting their act together.

Absolutely the worse company ever!!! Do not use, do not switch, run for the hills!!! We would give them a minus or zero if it was possible. Known problems, unable to make contact, email them as instructed but no reply, try to call AGAIN with over a 2 hour hold time....eventually gave up and emailed again with no reply. All we want is to see consistency in our invoices, and show payments made. Invoices don't show meter readings, amounts owed are made up, and definitely DO NOT add up. Please see other bad reviews as they are very accurate. Please, please, please stay away from this company!!! Sorry Ofgem but here comes another complaint about this cowboy outfit of an energy company

We have been repeatedly requesting a bill based on actual meter readings for months. We cancelled our DDR last year but still they don’t respond. Now we have received a settlement offer. Badly worded - all the hallmarks of a scam yet bank details shown ARE their account. Presume they’re just about to go under but as the settlement figure to clear indebtedness up to 30/4/22 is under a third of what I calculate we should owe I’m thinking I should pay it. Any thoughts anyone ?!

To others who have placed similar reviews, yes I received a 'settlement' offer yesterday for amounts they have double billed me since October 2021. The amount they say I owe comes to over £1000. I echo the sentiments of others about this company and wish I'd stuck with Eon. Stress, worry and not to mention time out of my day to try and deal with the mess that Neo has created and now threatening me with legal action over. I shall try the 'helpline' but not holding out much hope. I shall then send evidence of payments I've made, but again I'm not expecting anything after previous attempts to contact them. Since they never supply itemised bills I suspect they'd find it difficult anyway to justify any 'recovery' other than they sent a random bill.