Switched to Neo but they only managed to switch one of my accounts, been trying to get pushed back to original supplier but to no avail. received overdue bill reminder for gas but i am in credit. never had a statement after 6 months. no response from them - trying to get resolution via ombudsman.

I switched to another energy provider (on the advice of NEO) just before this energy price hike happened. Neo continue to email me an invoice for a new tariff I've not signed up for as I've switched. 2 weeks, 8 emails, 6+ calls, 1 online chat, and still no call from them. I'm concerned about my credit score that THEY may mark. Fortunately I cancelled my direct debit before they took the money. My advice, stay away, if you're in, switch, pay up the account and cancel the direct debit.

I had a very helpful telephone conversation with Liyam at Neo Energy. He clearly explained how the alternative billing procedure that I have requested will operate. And also when it will come into effect. Thanks again for your assistance. Regards John McEwan

Liyam was really friendly and helpful! He understood my issue and promptly provided an explanation and solution - couldn't ask for more.

None existent customer service! Horrible invoice policies! I joined in late August on a monthly direct debit plan, I received 3 invoices within the first 2 months with no explaination on why so many (one every 2.5/3 weeks!). Hundreds of calls to customer service but NEVER recived a call back despite their promises. Prices also gone up so not very competitive anymore. Get me out of here!!!

Whatever you do, do NOT use this company they are absolutely hopeless. You will NEVER receive an itemised invoice nor get any response to helpdesk queries or emails. The fact that this company was recommended by Citizens Advice is a real concern. Avoid at all costs.

My email answered very quickly asking For a call. Then a call from Danella only A few minutes later. I found Danella patient, very pleasant And so patient with me. Reagards Lana Goy.

AVOID. I left them shortly after finding out that support doesn't do anything about the issues and just says "we will call you back" which never happens. I already left to another provider but they keep sending me bills to pay. i contact them to let them know the issue and got same response "we will get back to you" if you dont want a massive hassle avoid this company at all costs.

WORST COMPANY I HAVE EVER DEALT WITH! This cowboy company have been switching from another provider since JULY. Quite happy to take a Direct Debit from my account even though I've not switched. 198475 promises of a call back. DO NOT USE

Since my original review i got the correct Customer service number from the Chat service which is totally different from the one on your account details or their website. Now what a difference that i got through very quickly and excellent service. All they need to do is make sure customers have the right contact telephone number. Thanks