Stay well clear an horrendous company, unable to get money back and no customer service. No return calls and never respond to emails. Ended up having to cancel direct debit to avoid them taking anymore money from my account. Fraudulent company that won’t be around for long.

Well I just can't get Neo to stop sending me invoices even though they know I am not a customer .I've sent emails phoned up customer services who I swear don't know what day of the week it is let alone sort out any problems, it turns out they are just a poor answering machine where the message gets lost. I have sent endless emails and in return had one return call but they still have not removed me as a customer if you love me that much please show it by letting me go and move on to your next partner.

0 stars.. Switched in March 21, will be leaving NEO 26 Sept. In that 6 month period I have had 1 invoice which I suspect was generated after I had complained to Ofgem. As others have said phone calls are a waste of time, a message will be passed to the back office as the person answering doesn't have access to the systems. Numerous emails acknowledged and occasionally a reply but no progress. Weirdly sent meter readings and was charged extra payment over and above direct debit, then 2 months later sent readings and I was in credit by the equivalent of 2 months payments, not logical. As they hadn't, as my new company, sent meter readings to my old one I was left with estimated bills which were excessive. I went through their complaints process to no avail so complained to Ofgem, which upheld the complaint last week. Now waiting for NEO to comply with that decision. For anyone thinking of joining Neo they are not taking on any new customers. Are they one of the 4 who have approached major companies to help them? Avoid at all costs, I've now switched to a 'named' suppler which costs more. I can confirm my experience with this company mirrors the 1 star reviews posted on here. Go through the NEO complaints process and if no joy go to Ofgem, which worked for me UPDATE They are now billing me from 1 Oct which would have been the date of my new contract, and are wanting £194 tomorrow. They ceased to be my supplier on 26 Sept, so obviously I won't be paying. I submitted meter readings on 8 Sept which they acknowledged 3 WEEKS later. The saga continues

Been trying to contact them since early august . Emails and messenger which they appear to favour . Phone calls it’s like they have gone bust and disappeared . They are linked to Euston energy and one in Newcastle they all seem extremely dodgy to say the least . Getting ready to move to . I don’t think I’ve ever used anyone so bad . . Owned by a German called Oliver who again is uncontactable .

At last I think I have an operator who knows what he is talking about and should be able to resolve my problems.

I spoke to a very customer focused man yesterday 8September. His first name began with an L. I have today spoken to Chad and he was helpful too. I am so happy with the service you are providing to me Susan Ward

Chad was most helpful in resolving my issues.

After many, many attempts to contact someone at Neo-Energy, My call with CHAD today was really constructive, he was very pleasant and very helpful. I hope he continues to look into my query and we can come to a very amicable conclusion.

Having encountered a number of difficulties during my switch over to neo energy, Chad was extremely helpful in getting to the bottom of things and rectifying the issues. In addition he was extremely warm,polite and courteous in his manner, despite me being a disgruntled customer.

Switched to Neo in April 21. Initial email & switch went fine. I gave them the initial reading, settled the bill from the previous supplier. I have since given them readings every month & despite asking for a bill have never received any, not one. Payment was going out by direct debit & credit was building up so DD cancelled. I've now given them 6 readings & the next will be the last as they have advised a substantial increase in rates as from 01/10/21. I'm now in the process of switching away & will see if I ever get an actual bill. I have tried to raise a complaint with them but they haven't replied to that email either. I've tried the chat service, nice person on the line, promised action & call back but never received any call. I've tried phoning their front of house number, again staff pleasant, promise call back as they can't interrogate their back office system. Guess what, no calls ever received. I did get one email recently saying that they'd applied a reading to my account but again no bill ever received.