Do not use this company shocking service changed to them in April took payments out for months but getting gas and elec off old supplier still rang emailed live chat still wait g someone to ring me and get my money back from them

56% increase in gas tariff from 1 Oct. This is a variable rate, so should not be exposed to this level of consumer abuse. I have only been with them 4 months. Disgusted. Also, no online portal. Not even a basic one to submit readings or view bills. This is from the 1970s avoid.

Appalling customer service - premium rate phone number; don't reply to emails or voicemails; bill to estimated reads rather than actuals; no online facility. Very cheap prices so probably won't be around for long

After signing up to NEO energy I read the reviews and was worried I had made a bad decision. Well here we are several weeks later and the switch went really smoothly. Thus far my experience has been positive and I did speak to customer services and found them very helpful. I also switched my neighbours who are in their 80's at the same time. Their switch also went smoothly. They had never moved energy suppliers so the switch will save them a massive £700 a year. NEO have very competitive prices and I felt it important to leave some positive feedback. Therefore if you are considering switching I would suggest you have nothing to lose in giving NEO a try.

Ispoke for 20 minutes with Chad he seemed to agree with me about my problems with Neo Energy made loads of promises lets see if he keeps his word Because so far I have found Neo customer services full of promises but deliver nothing its their last chance or i will be switching supplier ASAP

I wouldn't even rate one star. The customer service no hasn't worked for the last 2 months I have tried to call. The help desk only take messages, promising call backs, not one call back. Newly changed electric supply in July, overcharged on monthly payment 2 days after switch over, emailed and was advised it would be credited only to find grossly overcharged again in August with no sign of any credit. Cancelled by emailthe electric supply and now have had no acknowledgement of the cancellation or even of the credits owed. Would advise DO NOT USE this Company.

Thank you Chad for your customer service you was brilliant and keep up To it I appreciate you returning my call it took 5 days for some one to get back to me I look forward to receiving your excellent customer service

I have for over 8 weeks tried to obtain a receipt for money paid in June to no avail Numerous phone calls and promises to be phoned back and E-Mails sent but no response.I refuse to pay any more money until it is received.Thank goodness i never set up a Direct Debit.Worst company i ever dealt with.Keep well away.

I tried to switch to Neo energy as they were the cheapest on the market, gave over all info including bank details and... nothing. I assume they didn't want my business, because I didn't get a single email for about 3 weeks, when they finally said they have setup my direct debit. The thing is, when you switch supplier, the new one is supposed to inform the old, who can object if you have debt with them, and send out the obligitory 'we're sorry to see you go' email. However none of this happened with Neo. They didn't inform my current supplier, who I actually resigned up for another year because they were the next cheapest. Neo just attempted to double charge me. I sent numerous emails saying I don't want to be their customer, I never even signed a confirmation contract, but they are still pressing ahead with automatic emails, but responding to none of the replies. Hopefully this review will put people off. If everything switched fine, then I wouldn't have found out about the complete lack of customer service and been locked in for a year, so at least there is that saving grace. But for now, avoid.

This shambles of a “company” should be shut down!!!! Official complaint is now with the ombudsman!!! Owe me money and NEVER get back to your just fobbed off for the last 3 months, I literally have no words - AVOID They need to be shut down!!!