Very good interaction dealt with straight away .

James was most helpful in helping me sort out some meter reading issues - very quick, polite and informative.

I was very happy whit the customer services it Also Jordan help me to much and sort it the problems Thanks you Jordan Regards Anelia

Very quick response from their customer service. They are always ready resolve issues from customers.

Yesterday I had a really helpful call with a man called Mik. He was really helpful and helped me sort out the details I wasn’t really familiar with. Really Cool guy and extremely helpful and patient too time to explain the little things I was confused on.

DO NOT SIGN UP! I deeply regret using The Bunch Ltd in my previous property. While signing up was effortless, cancelling their service has been a nightmare—nearly five months after moving out, I am still dealing with them. Their lack of transparency in billing causes unnecessary confusion and leads to massive overcharges. Midway through my contract, they switched to a different supplier without my consent, effectively renewing my contract. When I attempted to end their service in September 2024, they forced me to pay a £210 early termination fee. Wanting to be done with them, I paid, hoping they would stop taking money from my account. I also requested a refund for my overpayments, as my usage was consistently lower according to their own statements. However, last month, I received a final bill of £718.22, which was completely unjustified. Despite charging me an early termination fee, they still billed me for a period after I had moved out. On top of that, they charged over £1k+ for water alone in a year and refused to provide a breakdown. To make matters worse, despite being responsible for paying the water supplier, they failed to cover certain periods, and I have now received another bill directly from the water supplier. This means I am effectively being charged twice for the same service. Worst of all, they retained my card details without my consent and took the money while the bill was still in dispute. This company preys on students who may lack knowledge of billing, legal rights, and dispute processes. I will be reporting them to the Ombudsman and any other relevant authorities. Avoid at all costs!!!

Yes the experience was great lovely service with Jim today and professional how he spoke and Answered our question. THANKS

Kysharna was helpful in dealing with and solving my problem in the same call, keeping me on line while discussing with others. Thank you for your help :)

Will explained everything I needed to know and understand.Great customer services.Recommended

Will was very helpful, was transparent with any fees or add ons, overall a good experience