Had a nice interaction with Jordan

Can’t tell if they’re deceitful or wholly incompetent. 1) During the first few months of move in, I continued to receive letters from the water bill company, despite Bunch charging us to pay them on our behalf. They weren’t paying them- I had to remind them- this is not my job and could have ruined my credit rating. 2) After the first year, I stupidly decided to renew. They increased my monthly bill by 40%, which from an already extortionate bill was high. Their excuse was that I was charged an error fare for the first year, and they had to ‘make it up’. Whose fault is that!? You pick these companies, and pay a margin for ease and convenience, but if they’re prone to such errors- what is the point? Unless there are no errors, and they simply want your cash- who knows? 3) Due to personal circumstances, I had to vacate my flat by the end of the month. I have been waiting 7 weeks for a call by the cancellation team to finalise how much I’ll have to pay to leave the contract. I’ve had the same chat with the customer service team for 7 weeks now whereby they promise a call from the cancellation team, which never happens. Staggeringly (or worryingly), I was told 3 weeks ago that I was ‘number 3’ in the cancellation queue. Yesterday I was told I wasn’t in the queue. If my exit fees are extortionate, I will be taking them to court. Apart from that, they are disgusting with their customer service and I would urge you all to simply procure your own energy providers

Jim was extremely helpful, suggesting the right options that best suits our needs. Working on Data instead of assumptions, i have been scared about moving to TheBunch last year but this year's renewal process made things even better. Professional and reliable group of people, data driven which is great to see. Wasiq

Jim was really understanding of our situation. He did not push his own agenda on us whatsoever and I really appreciated that.

Harry has been really helpful and quick to respond.

Super friendly staff Spoke to Jim who sorted out my new fixed rate for next year. Super simple to sort, they explained everything so it was easy to understand. The whole call only took about 15 minutes.

Easy and very informative, took time to explain what I needed and all questions properly answered.

Great service, helpful staff

Spoke to Jim from the bunch, he was very helpful with explaining what would be the best deal for me. Thank you

Jordan made my experience good. Massive thanks to Jordan for being such an incredible listener! He was patient, thoughtful, and genuinely invested in helping me find a solution. It’s not every day you come across someone who listens with such care and offers such helpful advice. I truly appreciate the time and effort.