Our company had recently upgraded to Issuetrak version 9.9.6. This is not the most current version of their software, but that is due to our company not meeting OS specifications for the newest version. Despite not having the latest version of their software, Issuetrak still supports our current version and has provided assistance for us numerous times. The Issuetrak software is very user friendly and extremely adaptable for numerous applications. We use it to log customer complaints, assign tasks and initiate document changes within our quality system.

Issuetrak support is excellent. They dig into the problem encountered and work with you to get it resolved.

Issue Trak has great features and options when they work correctly. The biggest thing for us right now is the emailing reports issue thats not working with our Office 365 or emailing the ticket due to an encryption issue on their end. Their customer service is great though. They are quick and persistant. Other than that they are a good option for any company.

IssueTrak Support

System is reliable but can be a steep learning curve when it comes to personalizing the site. I have found that I have to call or email to find a simple solution. Once I find what needs to be modified, I have no problems.

Staff are always very helpful and great with trying to problem solve. Sometimes our needs are so varied it's hard to fit them into the standard IssueTrak software.

I liked the interface, and it's easy to use, but a little tricky initially.

My issue was responded to and resolved quickly.

Great contact and easy support.

I have been a fan of IssueTrak for years. The ease of access and view of escalated items ensures we are meeting our card member's requests.