Sent Emails and logged a ticket on the website and no response for a week, and still waiting.. Poor customer service

I am a new user to Issuetrak. We are using it to track customer product complaints. I have found the product to be very customizable and full of features. Though the use of Quick picks and custom screens we have been able to create a system that is very easy for the users to enter the data we need to track customer complaints. Our trainer, Paul Harris, did a great job during our training sessions and has been very helpful in tweaking the system to fit our needs. Great product!

The support I received was second to none. Courteous, efficient, knowledgeable, and most importantly, my issue was resolved!

I am new and therefore i have a lot to learn. As a true believer that communication is key to success in any objective/operation, I truly appreciate having this portal to submit changes to customer accounts. Setting them up correctly in the beginning and as things change makes a world of difference. Thank you.

A very scalable cloud based solution that their support staff can easily help you with. I was looking for a product that we could start very simply with and expand with small steps to be comfortable before we expanded to the next program expansion and further business integration. Price is right and staff are helpful and easily accessible.

Issuetrak has amazing features, easy to use and customize to your own preference. The one change would be having the IT Support be a bit more customer oriented.

Timely feedback! Knowledgeable representative who was professional and friendly. Always great service!

Great product, very helpful staff, easy to use and setup.

Overall the system is very beneficial. I would like to discuss issue additional/edit/deletion with someone if possible. Thank you.

Support at IssueTrak is great