Awesome customer service.

Support staff was extremely friendly and willing to listen in detail to my concerns before making informed recommendations.

very stable and customizable system.

As always tech support gets me up ad running fast.

This software has many great functions and probably works well for a small team. The software is not scalable, which Issuetrak is open about. The support team has always been responsive and even created custom workarounds to issues. They recently updated many of the core processes in the application, such as email processing.

Very useful tool for immediate customer feedback and resolution of issues.

Little difficult to find open tasks. just needs a cleaner layout

Responded well to immediate needs

Great Product, easy integration. Would recommend this as your IT Help Desk solution.

Started off great with our rep but then I emailed a couple of times and left a vm message and they weren't returned. Found out that she no longer worked there. I located our new account rep and he has been great assisting us with a version upgrade. Would be a good idea to send a blast email to the account reps clients indicating the new rep so there isn't miscommunications.