Using it for 5+ years (300+ end users), very user friendly, I can always count the support team when help is in need.

Have worked with a variety of ticketing systems\service management tools over the past 20 years. IssueTrak offers an easy to navigate user interface and requires far less level of effort to administer than competing tools. Support staff is great to work with and quick to respond.

We continue to find more uses within our company for Issuetrak. IT has used it a long time, and other departments now use it as well. Good customer service when we need it, and the site is always up and available. And...they continuously to enhance the product. Good long-term business relationship... good service...love it.

The Issuetrak team have been very supportive as we have embarked on the process of setting up our system. It is clear to use and with the user defined fields it is easy to personalise to your company needs. The technical team are patient and helpful and the knowledge base on the system gives useful pointers.

I have implemented IssueTrak with two companies now. IssueTrak is so versatile, I use it not only as a help desk but for operational and administrative management of my department. I use the system to ensure compliance and also to manage day-to-day operations. It makes managing an IT department more efficient. I cannot imagine running a department without it.

Support is great. Been waiting for version 10 for a while. Long term client.

Using Issuetrak, we were able to streamline our new hire process by using the task manager. After several meetings to help map out the different tasks that happen when we on-board a new associate, we found several things we could notify users on automatically - without the extra e-mail traffic. Associates assisting in the on-boarding process can simply open issuetrak and click that their assigned task has been completed. We believe this will increase efficiency by eliminating missed steps, and improving accountability and communication among the persons on-boarding the associate. The new process should also make the introduction of a new associate to the company a more welcome one as well as ensure the necessary resources be available to the new associate when they first start.

We've been using the hosted product for about 5 years and I have never had a problem with it. I can access it from anywhere and update tickets or close them. Rights are pretty straight forward and the reports are easy to create. I currently have 5 reports that are scheduled to come out every Monday and go to various distribution lists.

Have been happy with IssueTrak, the only issue has been after we installed a second instance of IssueTrak on the same server sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.

It may not be the most glamorous of all ticketing systems, but it does exactly what we need it to do. It is reliable and we have not had any major issues with the system. If we do experience issues, customer support is always knowledgeable and helpful.