Im very disappointed. Wanted to return for the bad quality of clothing but was given all sort of excuses. They just refused to give me return address and after a month of negotiationg decided on refund but got much lesser than what I paid for. Took ages and till now still haven’t received. They first told me refunded was done in 17JUN18 then after few email said gonna refund again. The last was 28JUL18. Is coming end AUG NOW ... I have never seen any refund that took more than 2 months still not credited yet. Dishonest and super bad service !!! Definitely not recommend this site !!!

I ordered a lovely looking button through coat from Novashe. Never again will I deal with this company ,order took over a month . As for the correspondence,I emailed at least in 10 occasion to query my purchase , sometimes they answered. Quality of my purchase , well I won’t be wearing it , the fit and cut is nothing like the advertised photo. Neck way too large for the rest of the jacket , collar not sewn on properly all buckled. Sleeves too wide and boxy looking , no facings at all just overlooked . Not even ironed , It would be expensive to return my purchase so I am stuck with a dud. Overall nothing like the photo. Total crap ..and way too big. Going to the nearest op shop.

I paid for express and the website said it will take 3~7 days and now, 8days passed. I sent an email to novashe and they are keep saying I didn’t write my full name. I said to them if it won’t come until tomorrow I want to refund them all both clothes and express charge too. BUT they said no. because I didn’t wrote my full name so it was delayed. I wrote it and even they asked my full name when 8 days passed. That’s really rude and I really want others not to buy any clothes in that website. PLEASE

Don’t expect to receive the item as the pictures, terrible finishing late delivery and the worst customer service ever. I have been dealing with them since June and until now I can not conclud it.

The worst online shopping ever... disgusting quality and nothing matches what they offered! I wasted all my money once they didn't respond my email

do not use, terrible clothes, they do not do returns

Do not ever order anything from this company. Novashe's website makes the clothes look really nice but in reality, their clothes are garbage and not worth the price. I ordered a dress for my daughter's junior prom and it did not look anything like the picture--it was very damaged. The wires were coming out of the bottom of the hem and the beads were falling off and it wasn't finished off at the edges and the zipper stuck. The return policy says they won't pay for return shipping if it is the wrong size or the customer does not like the product but this was a case where the product arrived damaged and in terrible condition. I tried to return it but even though it arrived damaged, they would not pay the return shipping so don't believe their return and exchange policy. I tried to dispute it with my credit card company but Novashe lied in their response to my company and I couldn't get my response back in on time so I ended up paying the whole amount. I still have the piece of junk dress and am so disappointed that I was fool enough not to read the reviews first. This is also a shell company with headquarters in other countries and China does not hold the company responsible for unethical business practices. Instead of offering to pay for the return (which is about $35), they offered me $20 and then $30--then they finally provided my credit card company with the return address (which they never provided to me) and asked me to lie on the customs form and put $$0.1 value instead of the actual $80 I paid for the dress. NEVER EVER DO BUSINESS WITH THIS COMPANY--if I could give zero stars I would--they do not deserve your business.

Terrible company .... hard to reach ... I purchased a bathing suit ... the size was incorrect. Contacted the company and still cannot get an exchange. I did not even received a response from them.

They only communicate via Facebook, and barely communicate at that. I have been trying to get a refund for 13 items that haven’t sent for a week and they will not reapply to me. I also have been tying to rerun the other items for a week and they will not give me answers. The Wurlitzer is so bad. The images online are fake with differ t products being sent

As EVERYONE has stated here, this is not a reliable company. I wish I had read reviews before purchasing. I have been waiting for 2 months for a black jumpsuit to arrive, and after multiple emails not responded back to, they tell me that my order is on the way, and that shipping takes 5-15 days. It has been well over 15 days and I am now accepting that I just threw my money away. Ridiculous. Stay away!