This company is a scam. My credit card was charged. A few weeks passed and no order was received. I requested a refund as I saw the order was still in process. I thought something was not right with this company. I was charged in Canadian funds as per the website but on my credit card they charged USD and they did not refund the amount charged. Please do not order from this company. Also they never respond to your messages.

I recently ordered a navy stripped blose and they sent black. I have been trying to get a refund and this is the email I just received. I paid $24 for the blouse Hi Currently all the returns will be processed in our warehouse in China We are really sorry about the inconvenience thus caused and we are trying to improve this. Shipping fee from US to China will be at least $20, The pic you sent, the striped top is not black, it is the navy one. We would like to refund $10 to you as compensation, if you think there is color deviation. If any doubt, please feel free to contact us Best wishes Crystal Customer service team These people are a scam...please stay away.

HORRIBLE. I ordered a dress on here for my best friend's wedding, it didn't even ship until the date of the wedding a month later. I had to improvise. When it arrived finally, it looked NOTHING like the photo. CHEAP quality, poor floral graphics, bad sizing etc. I ordered other items that fit terribly and do not match their photos either, PLEASE BE AWARE as you cannot return without a serious hassle and shipping fees. DO NOT ORDER FROM HERE

DO NOT BUY FROM THIS COMPANY!! Complete crap! All the other reviews are spot on. The clothes are cheaply made and they want to haggle with you when you try to make a return. They offered $6.00 for a $35.00 order.

DO NOT BUY FROM THIS COMPANY! The should be shut down due to fraud and embezzlement! I received items that were not the same as the pictures that were advertised. The dresses stated polyester/cotton in the description and I recieved lycra! Who wants to wear that! When I asked for a refund and offered to pay shipping they offered me $10 refund and tried persuading me to keep the items or give them away to a charity. I had 3 responses and now nothing! ONE OFFEREING THE $10 REFUND, THEN I WAS OFFERED $18 AND THE LAST RESPONSE $16.. I just want to return the items and get a refund VERY UNPROFESSIONAL, RUDE, DISGUSTING THIEVES!!!

If i could give zero stars, i would. This company makes it nearly impossible for you to try and return the items and give you other reasons to try and keep the items instead of returning it. Responses are slow and never give you a direct answer for your concerns. THEY DO NOT FOLLOW THEIR POLICY AS STATED ON THEIR WEBSITE. PLEASE BEWARE OF PURCHASING ITEMS FROM THIS WEBSITE OR YOU WILL NEVER SEE YOUR MONEY AGAIN

Items never got shipped..Stay away, from this company all the crap is coming from China

I also did not read reviews and I guessed figured that a “company” would hold up thief end of the deal as stated on the website. I spent almost $150 and need to return all but one item and they keep offering me $20, $30, $40. This is obviously not a US company and they feel that haggling for a return price is acceptable. Seeing as this is not a US company, I am not sure what route to take in making strides in shutting them down. I am sure that won’t work either because they probably have 10 different company names that they can jump over to in case things “get bad”. In any case, save yourself the headache and shop elsewhere.

After 10 e-mails with them about wanting to return 2 items they said we don’t really do returns we just offer partial credit ( they offered me $10 for the $50 worth of clothes I bought) or partial store credit which is not what their website say... clearly states that you can return the items... Also the sizes are way off, ordered a sm and fits like a large. Stay away, order from Shein, same clothes but great customer service and you can actually return!

I haven’t ordered figured I’d come check reviews first. I could tell instantly from how cheap the prices were to how the quality of the photos looked that no way was that the companies photos. Especially some of the activewear leggings should’ve cost up to $80! Which I would’ve paid I dont trust $18