Excellent service needed advice on a FM16 log splitter. Emailed on Saturday evening got reply back on Sunday morning. Very helpful advice and great service.

I ordered a capacitor, based on a photo on the website. They sent a difference size, but when informed of this, they send me the correct one as soon as it came into stock (2 days later), on 24 hour delivery. Excellent service.

Beautiful woodchipper, worked like a dream until you have a problem. Then Arrow Corporation - Newcastle upon Tyne trading as Forrestmaster lets you down badly. Our chipper was delivered in record time. As it was summer we did not need to use it until the Autumn when the blades came loose and jammed the motor. This was quickly replaced and worked OK for the rest of the season. We live in a suburban area with a garden, so its not that big, with no mature trees to chip at all, just shrubs. The blades needed replacing so as I ordered them days after the initial order for the chipper I did not have any worries until I needed to replace the blades, nothing would fit the bolts, only their special tool. I ordered one. It was not in stock but they promised to notify me as soon as it was available. I chased many time over months, always the answer was the same 'None in stock'. Eventually I ordered again and surprise surprise it arrived within days. Soon sorted. The motor started turning off,whether free running or chipping. Pressing the start button continually it started. Eventually it would not start at all. When the 2 year guarantee ran out by a few weeks, Arrow did not want to know.

Ordered a FM6DDES petrol wood chipper on Friday and it was delivered on Monday fully assembled which was worth the extra money. I have just used the machine and it seems like a great piece of kit easily shredding what I put into it - a great value machine I think. The communication re delivery was great and the ordering process easy. First rate and a very happy customer - thank you

A lot of people are quick to complain about bad service, but often do not give praise where due. I bought a log splitter from Forest Master just over a year ago, and after quite a bit of use had a problem with one of the side supports. I contacted Forest Master through ebay (where I had bought it from) and replied straightaway, I explained the problem, sent them a couple of pictures, within a couple of hours they replied to me saying they were sending a replacement part which came today (next day delivery) what a brilliant service. I cannot recommend them enough how a firm should be run, and all credit to them, will use them again for any thing in their range I might need.

I had a problem with a machine (possibly of my making) which I had bought online via a retailer. Mike from Forest Master was very helpful/responsive and we resolved the issue without any hassle or fuss. Their after sales is excellent and they genuinely wanted to resolve the issue - so all is now well.

Ordered a part for my vertical log splitter in the afternoon and received it the following morning. No charge. First class customer service

The website was easy to navigate and order parts required. However to date (6 days since ordering) I have not yet received my item despite their next day delivery promise to UK mainland. FM said they would look into the delay but just quoted a load of post codes in Scotland which is when I last looked part of the UK mainland. OK so I live near Aberdeen which is only 300 miles from Durham (depot) up the duel carriageway and I have to pay £30 surcharge for delivery plus a time penalty whereas a delivery to Cornwall is free next day, which is 450 miles away from depot. Not looking good is it? I would expect that most forestry operations take place in Scotland so Forest Master have missed the boat here due to their delivery model. A lot of people go elsewhere for a free delivery option to avoid this excess delivery charge to Scotland. Forest Master should change their attitude to this and maybe also their couriers and they will possibly get more customers from north of the border. Once the order arrived in good condition, I put it to work immediately - A great piece of kit! Made light work of the pine logs.

Having been using, and abusing by overwork, one of the Forest Master electro-hydraulic log splitters for many years I can vouch for the robustness of the equipment that they sell which is why I have just bought more equipment from them. Prices remain extremely competitive for the quality that you get. Telephone customer service has also been a high point. Telephones are answered quickly and when a call back is promised it happens exactly when stated. It also doesn’t seem to matter who you get on the telephone, the high standard is the same, whether it is for buying or a technical question. For the most recent purchase there was a problem with delivery caused by the delivery company. Like many delivery companies, it was impossible to speak to a human and all that you could get was a useless “chat” option talking to a machine. A quick call to Forest Master was all that was needed. Problem fixed and the equipment arrived the next day with them continuing to monitor the courier to ensure that it did arrive. I wish that all companies had this level of customer service.

I had a woodchipper delivered, but unfortunately had my van stolen two days later, and changed my mind about keeping the equipment. Forest Master was fantastic in understanding my situation arranging for the pick up of the machine and, as I didn't even had the chance to assemble it, refund me as soon as they got it back. The staff, and a special thanks to Donna, were all very kind and answering my email promptly. I can only say a big thank you for the excellent customer service.