Great company, really helpful with all the chemicals I need for the hot tub, there aftersales support we’ve recieved in regards to our hot tub purchase has also been amazing

Top class service from the start. Very rarely do you come across a team so devoted to customer service excellence. Super friendly, totally reliable with a fantastic product at great prices. Very well done and sincere thanks for everything. We could not be anymore pleased.

Fantastic team Ross top professional guy was a real pleasure to do a deal with him the guys that came out to install the hot tub brilliant nothing was a bother to them Tony in the shop another professional guy so over all I was very happy with the whole team

Just a great experience from my first phone call to installation. It's only been positive so I highly recommend them.

We received a lot of help and a warm welcome when we visited the showroom. Everything was very well presented and we could see and ‘wet test’ our possible hot tub purchase. We were not rushed and after we had decided on the hot tub that we wanted (Master Spa Legend 6) the purchase price was amicably negotiated for our cash in full purchase. Prior to our showroom visit a free site visit to our home in Cumbria had been made. The proposed location was a long way from our house and, to our surprise, delivery to site from my driveway across a public footpath in a field and back onto my land was deemed suitable for a 3 person task. A distance of about 200 metres! Delivery was prompt and as arranged beforehand. The hot tub was installed onto my base and we were shown its features and how to use them. We did have a few teething problems with a couple of LED lights and with the Bluetooth music system, however, the Hot Tub Superstore responded very quickly to these problems and all was very soon made good. We were extremely satisfied with all aspects of the help, guidance, installation and promptness to address minor problems. At all times every person that we met was helpful, courteous and efficient. Telephone calls and emails kept us well informed at all stages of the process. We do not normally say, as it is rare for everything to go really well, but on this occasion we would happily recommend The Hot Tub Superstore to anyone with a maximum 5* rating. Thank you.

Shopped around but The Hot Tub Superstore was by far the best value. Their service was great from start to finish. Installers arrived as scheduled and got the hot tub up and running with no fuss and carefully explained everything I needed to know to use and look after the tub. We’ve been using the tub almost daily for a couple of months now and it’s fab! Would definitely recommend.

We took advantage of the black friday discounts to stock up on filters, additives etc. There is always a warm welcome from any member of staff, but on this occasion it was Ross Phillipson who helped us, giving guidence through expertise. whether you are spending a few thousand on a new hot tub, or buying some additives, you always get the same great customer service. Well done and keep up the good work!

I purchased a legend 7 hot tub. The experience from start to finish was first class. They have such an amazing and friendly team. Any issues i had were dealt with quickly. They also took away the stress from dealing with arranging a Crane to lift the hot tub into my garden. A special shout out to Ross, Wes , and Nino.

Wow! What a company and team. From start to finish, from sales to installers, we received excellent service. We live in the middle property of 3 and have no side or rear access so were a little concerned about the tub coming through the house. The option of doing a "whattsapp walk through" video was excellent. We also live a good 5 hours drive from Blackpool but the best day for us to receive delivery was a Monday. Despite them normally only delivering to our area on Tuesdays or Thursdays they swapped things around for us. The installers were very friendly , knowledgeable , efficient and fully equipped for bringing the tub through the house causing absolutely no damage and making absolutely no mess. We dealt with Ross from the sales team who was excellent throughout and Phil ( i think ) was the main installer who was brilliant. If anyone i know mentions to me that they are thinking of having a hot tub i will tell them they really should look nowhere else than Hot Tub Superstore !! Thank-you all once again , you made the dream come true

I have been with them for more than 10 years . Excellent personal service . Swapped my old tub for a new one recently. Ross was excellent in securing a new deal. You could ring them anytime with no issues and they will sort it out for you. Had a small issue with finance 1 year after I bought the hot tub and Ross again sorted it for us . I would highly recommend them