I contacted the Superstore because we had inherited a hot tub with our new house and to be honest I did not have a clue. To say that the information I was given was amazing is a massive understatement. They were patient and understanding, they gave me the full details of the spa and the age and even confirmed that they had supplied and fitted it. A few weeks later after we had encountered some problems with the spa set up I contacted the technical team and was amazed how knowledgeable they are. Not only did they talk me through how the fault codes and system works but even gave me a call back the next day and advised me about a possible issue with the pump on the spa, they identified the issue, recommended the part needed and even talked me through the process of how to identify the issue and correct it. Possibly saving me hundreds of pounds in the process. I really cannot thank the Hot Tub Superstore enough and when the time comes we will definitely be going back to them for a new tub.

This is our second hot tub from the htsuperstore, the first gave us ten good years. From the time of seeking advice, Dean, discussing a part exchange, Ross to those who came out to inspect and install the tub, Phil, Aaron and Nino, we have dealt with pleasant, professional and helpful people. Good product and excellent service.

We recently bought the getaway 6 hot tub which is perfect for our family, when we originally went in to the store Andrea was very knowledgeable & made it easy for us to choose the tub which would suit us best, 1 WEEK ( yes just 1 week) later we had the hot tub installed the engineers/fitters were brilliant & took care of everything installing the hot tub & then once they had filled it went through some general maintenance & training of what to do going forward in order to get the best out of the tub. The showroom is really good with lots of hot tubs which are on show we are very happy with our purchase & the whole team at the hot tub superstore were brilliant & very helpful - we would highly recommend Andrea organised a crane as well for us which came at an extra cost but was needed as we couldn’t get the hot tub into the garden any other way the crane company which was used were also brilliant & very helpful. Thank you 😊

We made a purchase of new hot tub , the staff and delivery personnel where extremely polite and all delivered and installed at the time given , I would recommend them to anyone who wants to purchase a hot tub , I have had 2 tubs from this company and would buy again if I wanted another in the future !

Had enough of this company, after initial hot tub delivery they ran out of filters and had me waiting months with a dirty hot tub, told me on the phone it's been 'so hard' and they 'almost had to stop selling hot tubs' as in, they did have the filters 100% with them and they were lying to existing customers in order to keep new customers coming in More recently I've ordered more filters from them and got sent the wrong ones, all the same filter when the hot tub needs 2 different ones so currently there's no way for me to stop it from going green After ordering and paying again they've admitted themselves they put the wrong address on the parcel and asked me to go on a journey to the other address, on a different street, to someone I have no idea who they are, instead of just resending the order themselves As the owner of an ecom business I just can't believe this is their MO

Paul did a wonderful job of commissioning my hot tub and fan and helping me to understand the essentials so I could get started using it straight away. I will read the booklet again once I have got used to the hot tub but to begin with I really appreciated Paul's making it much simpler to understand what I had to do.

Called into the store today for a bit of information and the guys Guy and Dan could not be more helpful. I bought a spa off them 10 years ago and just wanted a bit of help about the chemical system and seeing this was an old spa they treated me just like I was buying a brand new one ,nothing was to much trouble .I cannot recommend this firm enough if you are looking for a hot tub/spa this is the firm to go too.

CAN NOT BELEIVE THE SERVICE I GOT FOR A 10 DOLLAR PART,THANK YOU SCOTT

I bought a hot tub from them about 8 years ago. They were brilliant then and still are. Guy helped me with replacing a water heater pump and couldn't have been more helpful. I highly recommend them as a supplier, and the aftersales are excellent.

What a fantastic experience from start to finish. Not knowing much about hot tubs, we had visited the Blackpool store and had our many, many questions answered by the staff. Leading up to installation, Damien and Rachel were always on hand to advise on location and technical queries. On installation day, Nino was absolutely fantastic. He was with us from 9am until 6pm as we also had a ground source heat pump installed. He explained everything really well, including how to use the control panel and manage the chemicals in the hot tub. 10/10 for the Hot Tub Superstore, we would highly recommend them.