Great having the 24/7 chat to help with any queries you may have, really polite and actually helpful in trying to help you. You actually speak to a real person rather than a computer which is something a lot of companies these days don’t have!

Online live chat is very useful

Very excitied when I came across "Test Your Intolerance" online as they offfered pet hair testing. After having spent lots of money trying to figure out what our dogs may/may not be intolerent/allergic to I decided to take advantage of the inexspensive testing available for dogs. Im hoping this will give us some more insite. The samples are a couple of weeks away from arriving in the UK but Im looking forward to the results. I have had to make contact with Customer Service (which was actually in the UK) and "Elliott" answered my queries and put my mind at ease (as I wasnt 100% sure on the process) Very impressed so far. Thanks Team :)

Heather was very helpful and quick to resolve my issue

Fantastic service and great communication on live chat. Was very surprised with my results, but makes sense. Would highly recommend *****

Heather was quick and got things sorted for us, Thanks Heather

Voici mon expérience désastreuse sur ce site : - commande d'un test de 45 euros et règlement en ligne - réception dans ma boîte mail en spam, du formulaire de test et de la demande d'échantillon. Aucune adresse pour l'envoi, aucune information sur l'échantillon. - retour sur le site pour rechercher les 2 info citées ci-dessus. Et là mauvaise surprise, disparition du site. Il semble qu'il s'agisse d'une belle arnaque.

I needed to find the second part of the form that I needed to fill in for my intolerance test. My computer had shut down in the middle of everything. The lady on the chat was very helpful and helped me sort it out very quickly. Thanks.

The process was really simple, the kits arrived on time and the instructions were easy to follow. We had some issues wit the results though. Mine came through very quickly but my wife's didn't. The problem was filling in an email address on a handwritten form, never a good thing and in this case created an error. Struggled to get this fixed by email but it was resolved quickly by chat. Recommend that route if you have any issues.

Que dire ...? tchat...si c est un robot, il répond du mieux qu' il peut mais je ne suis pas contente de ne pas avoir eu le retour de mes tests, ce pour quoi j avais payé et presque 2 mois après l'envoi ! J 'ai envoyé un mail hier soir à ce sujet, pour l instant je n'ai pas eu de réponse d'où le tchat. Si le test s'est "perdu" une fois, je ne prendrai pas le risque de renvoyer un échantillon...Je suis en lien avec de nombreuses personnes qui l'ont fait et presque toutes ont eu la même réponse ( perte et renvoi de l'échantillon) ...encore une perte de temps et d'énergie pour rien et déception !!!! Je demande le remboursement