Heather helped me with my order today, and she spent a lot of time with me. I really appreciated all her patience and knowledge. Thank you for not being annoyed with my many questions, and for helping me find an option we are so happy about installing!

Starfire Customer service rep, Eric, answered all my questions and even added an option that I forgot. Would Highly recommend Starfire

I had a great help from Kim Woody, she explained all my question and she was excellent help, very happy with the product, thanks again.

The selection, product, delivery and service were all great! However, we should have called though before purchasing to make sure our fireplace was compatible and should not have gone with the recommendation on several sights regarding how much to buy for our size fireplace. We ended up purchasing 32 lbs but can't use more than 5 lbs for our brand fireplace. Ended up being a very expensive 5 lbs!

Talked on chat with Kim, was very helpful and helped make this an easy transaction!

Very happy with the fireplace glass. Your prompt service was appreciated.

Really nice experience through the chat negotiating a discount in order to match a competitor.

Seems to me the most important information to provide a customer is the purchase confirmation and shipping status of the customer's order. I've placed two orders for nearly $2K each. In both cases, I never received any email from starfiredirect with a confirmation of my order, shipping status, tracking numbers, or anything of the sort. There's an overly complicated customer portal that I'm asked to log into, which is a hassle. It contains tons of not very useful information and features, but no shipping status or tracking information. I don't need a "dashboard" (which they provide in their customer portal), I just want to know where the stuff is that I ordered - did it ship, and if so, tracking info. Keep it simple.

Heather was more than happy to help. Super nice and helpful. Thank you!!

Helpful, prompt service, on time delivery .