The exchange was easy and quick. The staff was knowledgeable and very helpful.

Great customer service

instructions were poor. Support was not knowledgeable and only answered in an e-mail. Initinally sent the wrong part. I spent $700 with this company and expected much better customer support.

The people were very helpful and were able to answer all my questions.

Starfire has the best quality of Fire Glass.

This was the first time I purchased items from Starfire Direct. They were great and assisted me in locating the patio set that I wanted and shipping was free. We had some issues with UPS but the Starfire representatives went out of their way to be sure that I was kept informed of the shipping progress. The items arrived today in great shape and exactly as pictured on the web site. Would definitely buy from this company again.

High level of responsiveness, prompt and informed, reconfirmation to be sure that all changes to an order were accurate.

These people are nice and easy to deal with

We ordered products for a commercial project and the website was easy to use, we received immediate verification of our order and updates on the delivery. We will use this company again for future projects.

Bought the fireglass to put under and around logs in our gas fireplace. Looks beautiful. Easy to use the website and fast shipping!