Spoke to Eric in the customer support center during our buying decision. He was very friendly and knowledgable. The advice he provided was very helpful and he didn't steer us to the more expensive options. Great combination of personal service with the convenience of online shopping.

The sales rep was very helpful and gave me some useful tips.

Their customer service people were very helpful, ordering sight unseen can sometime be disappointing. This was not the case with Starfire. I was delighted with the products and the service.

I am very satisfied with the product.

They have everything I need and more, more is the best part and that is insight!

Lots of great products for anything related to fire-tables, fireplaces, fire-pits, etc..! So many choices in fact, that we ended up calling one of the reps.(Erik) for his opinion. He really helped narrow down the choices for our self-built fire-table. I gave them 4 stars vs. 5 stars because the website needs to have more search "filters" added. Apparently some stones work better with propane vs. natural gas - this was not clearly evident on the website.

Transforms our fireplace and firepit. Highly recommend.

Customer Service is Great! My email was answered very promptly and my questions over the phone were answered, as well. My fire pit table arrived safely and in a timely manner, all the way from California, to Maryland. The table was completely assembled, except for the propane tank, and that was an easy hook up. Not only gives off heat, but a nice ambience! I have already recommended Starfire Direct to my interested friends!

One of the salespersons listened to my needs and put together an order in no time! Can't wait to receive the order!

Just what I needed and was shipped very fast Thanx