Product was as promised and timely delivery.

I was so impressed by the expert advice I was given regarding what type of insert and fire glass was needed for a fire pit I purchased. The representative I talked to was knowledgeable, helpful and guided me to make the right decisions.

Good company. I found what I needed, good price, and it arrived in a timely fashion. Yes, I would use them again. In fact I think I used them twice.

i actually received emails from their office making sure that I was satisfied. "Kim" was very helpful and made sure that I got a good product and at a discount rate.

I placed an order for a small adapter on 26 July. When I hadn't received it on 10 August (past delivery date on invoice), and my CC was charged around 27 July, I placed a call. The sales person was very apologetic when she found out it was not shipped yet. Making amends, she shipped it immediately via 2-day USPS and got it to me on 12 Aug. Mistakes happen...; and they made good on the order. It will not deter me from using them again.

I am new to the fire pit arena. I purchased a fire pit connection kit, price was very competetive. Product arrived as promised. Had a few technical questions that Kim answered quickly with easy to follow instructions. This experience was very positive, (as not all web sights/brick & mortar stores are willing to take the time to explain how the hardware is designed to function). Kim answered all my questions with a great attitude and I could tell she enjoys her job. I would recommend Star Fire to my friends.

I have bought several items from Starfire and will continue to do so, they stocked exactly what I needed and offered a competitive price.

Ordered delivery came in a timely manner. The product was just what I wanted.

Ordered sample fireglass. Wrong sample was sent. I also determine that their pricing is much higher than others but no difference in products or product quality. I will be buying elsewhere.

Shannon W. helped us and was wonderful both by email and phone! She answered all of our questions quickly and with great detail. Just waiting for our unit to arrive. Hope the installation goes as smoothly as the ordering did. Thank you again!