I was trying to simply buy a mobile phone with some accessories. The first attempt charged my card and then I immediately received an email saying that the order was cancelled due to "strict security protocols"!!!; after they charged my card! Due to "security reasons" they would not tell me what the problem was! I checked that my account has sufficient funds, tried two different cards, deleted extra addresses in my catch.com.au account, checked my card restriction settings - of which there were none, checked with my bank that they were not blocking the transactions – they were not. I tried processing the purchase SIX times over the next three days, each with the same result. The customer assistance from catch.com.au in my case was a spectacular failure! I received standardised emails saying sorry, not sorry, can't help due to "strict security protocols"; even after speaking with a real person (who was helpful within their capacity). This has been THE VERY WORST purchasing experience of my six and a half decades of life and such a huge waste of my time and energy. I’m done with catch.com.au for good and will relate my horrible experience to my entire family and all of my friends and business associates for years to come. Hey catch.com.au, try actually helping your next customer to actually resolve a purchasing issue; you may just keep them. Ardiose!!! Update following reply from Catch on 24/9/24: This was the exact process that I have already been through; with the"payments team" simply sending me a standard fob-off email. Update following a second email from Catch on 25/9/24. So, this is the email I received today as a follow up to my Trustpilot complaint. I'll let you decide if anything that they have said attempts in any way to resolve my issue! PS. I have had zero issues using the same payment methods to buy stuff from other merchants. Catch response... Hi Peter, Thank you for your reply. I understand and can see how this can be frustrating as you wish to know more details as to why your order was canceled, as it did not pass the systems security checks. As stated in our Terms and Conditions, Catch uses fraud detection software to protect our company and customers against potential fraudulent purchases. When an order is placed, our fraud system will review the order and make a decision to pass or reject the order based on the information provided. This process is instant, and the customer is notified via email whether the order was successful or declined. Whilst we are not privy to the checks that are undertaken by security companies, we are unable to advise customers of the exact reason why the order was cancelled. Due to an increase in online fraud, we are stepping up with protecting our customers against fraudulent purchases. If you have any further questions or concerns in the meantime, please feel free to reach out to us directly at... or submit your enquiries to our Help Centre via this link... Thank you for contacting Catch. Best Regards, Dwayne Catch Customer Service - Payments Yeah yeah...

My daughter Bought a ninja blender Missing parts requested a refund Emailed and no refund but they have product My money with parts missing Don’t buy from catch Do Not Buy Customer service can’t speak English So bad

Bought a rice cooker that bubbles over and makes a mess due to the lid not securing and the bottom layer of rice is like a plastic disc. I explained issues and sent a photo with my refund request and then was asked for a video. Have since been refunded so would be happy to buy from catch of the day again.

Garbage, difficult company that has all these security issues surrounding “security risk”, yet when made apparent to the payment team they said that it was unsuccessful due to security risks and that it’s not guaranteed that payments will be successful in the future. Lots of back and forth with the customer service agent, receiving vague pre written answers that doesn’t even solve the problem to begin with and waiting back took 1 whole day repeating the same prewritten answers. What’s the point of opening an ecommerce company if you won’t sell? Anyway good luck losing money due to loss of buyers, you’re lucky that the only thing going for you is your prices are somewhat competitive. Can’t wait for another platform to outcompete and deliver stellar customer services and actual people who solve the problem instead of wasting time running around the oval. Do better

My order that was placed 9 days ago still has not left the warehouse. Very disappointing.

It is a nice tool. I use it very often.

Selling Fakes!!!! I brought parfums de marly Sedley from this company. I have since discovered it is a fake bottle. I smelt the original in Myer and noticed it smells nothing like mine. The one I have only lasts about an hour also. Upon inspection of the bottle, the bottom label is completely different to all my other PDM fragrances (al bought retail). I have sent the evidence to PDm directly and lodged a complaint with the ACCC. Avoid this company

I would give zero stars. Dont use them they are not the same as they use to be. i waited weeks for my item to eventually be delivered to Canberra . DELIEVERY ADDRESS IS SYDNEY ! How can you stuff that up !. Never use them they are not the same.

I bought many items the building person hacked and didnot send me any notifications of delivery have not my package when I open my account the review was already given without receiving package

The cabinet suits a tight spot in our new kitchen. It's up to you to assemble it, so if the labeling was better I would have put it together quicker. My wife and I are happy with the product.