I received an order which had been damaged in transit. The Customer Service Representative who responded to my online enquiry, Krizelda, was prompt, professional & helpful

Fast customer service, I did not receive my order and I have had it replaced immediately, could not be happier with catch.com best service ever.

I have never had any issues with any of my orders from catch.com.au. They have a great deliver service and great pricing.

very happy with my purchase had some supply issues I contacted the seller they went above and beyond to get things back on track I highly recommend this seller for their very prompt response to my question very professional 5 stars for you guys and thank you

It was great to order with catch! So much better than eBay.

I was provided with tracking information for one of my parcels (this particular one was from a Catch Marketplace vendor) that was not linking to the transit information for the parcel. I contacted Catch customer service, as well as the vendor, and received a response within a very short period of time (a few hours at most). The problem was sorted within a day and all is fine. The quality of service, both in efficiency in solving the problem, and in the friendly, courteous and professional, yet, importantly, warm and welcoming, rather than too detached and impersonal, which can be a highly negative feature of interaction with many companies that insist on strict adherence to sterile and robotic scripts, which make the insertion of a human touch and the utilisation of the agent's unique personality nearly impossible to achieve. Thankfully, Catch is not one of those companies and interaction with customer support is a pleasant experience as a result. The experience I have described above, combined with the wide selection of products at excellent prices, which I can purchase whilst earning loyalty points on both Flybuys and Velocity AND earning cashback through Shopback make shopping with Catch the best option in a large number of instances for me.

Ordered items off catch last week. This is the only site I have ever used my secondary name. Today I received a scam call, with the scammer calling me by my secondary name! Catch has sold my personal contact details to scammers!

Great customer services, very responsive and fast delivery. The only downside is the updates/progress of order on website (catch account).

Fast and convenient way to shop for things online.

Appalling service!!!! My first time purchasing through catch and will definitely be my last. I placed an order for 3 high pressure jet nozzle attachments and only received 1. Now 3 weeks later and still don't have my 2 x missing items!!. No resolve by Catch to my issue and yet they have charged me in full for the 3 items!!!! WILL NEVER USE AGAIN AND WILL NEVER RECOMMEND TO ANYONE!!!